John M. Bernard Email and Phone Number
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John M. Bernard is a widely recognized authority on government performance transformation and Lean management systems and a columnist for GOVERNING. He’s the author of the best-selling book Business at the Speed of Now (Wiley 2012) and the widely read Government That Works, The Results Revolution in the States (Results America 2015). Government That Works features forewords by two governors, Martin O'Malley (D) of Maryland and Rick Snyder (R) of Michigan, and endorsements by Colorado Governor John Hickenlooper and Oregon Governor John Kitzhaber. John is host of the podcast The New Bureaucrat and creator of The Results-Driven Manager, his online MasterClass for State Government.John has been an advisor to four governors and served as the external advisor on the design and rollout of Governor Jay Inslee’s highly respected Results Washington effort, Governor Doug Ducey’s Arizona Management System, and Governor Rick Snyder’s Good Government program. John was a member of the team that led the first documented large-scale implementation of Lean in the U.S. at Omark Industries in 1981. John has pioneered the application of Lean to the work of management, driving a relentless focus on results through a management system that achieves high levels of employee engagement.
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Senior Fellow For AccountabilityWashington Policy CenterCamas, Wa, Us
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President & Ceo, Americanstates.OrgAmericanstates Oct 2023 - PresentWashington State, United States
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PresidentJohn M. Bernard Llc Oct 2017 - PresentCamas, WashingtonOver the past 15 years I played key roles in transforming state government operations with a focus on creating a culture and system of management that is results-driven. I played key advisory roles in major Governor-let transformation in the states of Oregon, Washington (Results Washington), Arizona (The Arizona Management System) and Michigan. I also supported efforts in Tennessee, Rhode Island and New Hampshire. Today I am taking my experience and launching an online learning/doing series:… Show more Over the past 15 years I played key roles in transforming state government operations with a focus on creating a culture and system of management that is results-driven. I played key advisory roles in major Governor-let transformation in the states of Oregon, Washington (Results Washington), Arizona (The Arizona Management System) and Michigan. I also supported efforts in Tennessee, Rhode Island and New Hampshire. Today I am taking my experience and launching an online learning/doing series: John M. Bernard's Masterclass, The Results-Driven State Manager. Show less
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Senior FellowGoverning Institute Jan 2015 - Jun 2020Folsom, CaliforniaThe Governing Institute advances better government by improving performance and outcomes through research, decision support, and executive education to help public sector leaders govern more effectively.Put simply, governments exist to enable a community of people to achieve certain outcomes – including but not limited to safety and security, better streets, cleaner water and air – that they believe they cannot achieve as well by acting individually. We see “better government,” as… Show more The Governing Institute advances better government by improving performance and outcomes through research, decision support, and executive education to help public sector leaders govern more effectively.Put simply, governments exist to enable a community of people to achieve certain outcomes – including but not limited to safety and security, better streets, cleaner water and air – that they believe they cannot achieve as well by acting individually. We see “better government,” as government that does a better job of efficiently and effectively delivering the outcomes citizens desire. We see “governing effectively” as making policy and program choices that lead to citizen trust and confidence in their government’s ability to produce the outcomes they need and desire.Governing Institute is affiliated with GOVERNING Magazine and its affiliated magazines and websites. Show less
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Chairman & FounderMass Ingenuity Jan 2008 - Oct 2017The era of Mass Production has been replaced with a new era, Mass Customization. The change is turning our businesses upside down because it demands we manage for a new capability, responding to our customers' needs in the NOW. Survival depends increasingly on the ability of every employee to be able to act on every opportunity every time. Our NOW Management System transforms organizational performance enabling effective response to the new moment of truth, NOW! -
Senior Vice President, Operational ExcellenceStandard Insurance Feb 2004 - Jul 2007Responsible to reduce costs and improve customer experience through the alignment of technology, process and people. $85 million budget, staff of 800. Executive Management Committee. ◙ Improved on-time issue of policies (38%-92%); amendments (54%-97%) in 9 months◙ Transformed 350-person, $60 million IT function: Hired CIO, shifted strategy from multiple monolithic systems to a strategic service-oriented architecture model.◙ Designed/installed cascaded “business fundamentals”… Show more Responsible to reduce costs and improve customer experience through the alignment of technology, process and people. $85 million budget, staff of 800. Executive Management Committee. ◙ Improved on-time issue of policies (38%-92%); amendments (54%-97%) in 9 months◙ Transformed 350-person, $60 million IT function: Hired CIO, shifted strategy from multiple monolithic systems to a strategic service-oriented architecture model.◙ Designed/installed cascaded “business fundamentals” scorecards across 8 business-units, in 12 months◙ Lead strategy/initiated programs to reposition cost structure through a three-year series of management, process and technology improvements to reduce annual operating costs by $38 million.◙ Launched internal consulting team saving $8 million through 30 process improvements.◙ Re-engineered customer phone experience for 1.0 million annual callers.◙ Formed/lead Operational Excellence Council to drive company thought leadership in people, process and technology. Show less -
President & CeoStoriedlearning, Inc. 1998 - 2003Story based e-Learning using sophisticated interactive multimedia to deliver core management skills training marketed to corporations. Sold company assets to ElementK.Key Achievements: Raised seed-stage capital during the toughest capital markets in 20 years; selected as one of the four best start-ups for Angel Oregon 2002;Formed board including chief learning officer of Dell, a Hollywood movie producer and USC Marshall School of Business Endowed Professor; Built strong team of 15… Show more Story based e-Learning using sophisticated interactive multimedia to deliver core management skills training marketed to corporations. Sold company assets to ElementK.Key Achievements: Raised seed-stage capital during the toughest capital markets in 20 years; selected as one of the four best start-ups for Angel Oregon 2002;Formed board including chief learning officer of Dell, a Hollywood movie producer and USC Marshall School of Business Endowed Professor; Built strong team of 15 creative professionals; Developed and marketed products widely recognized as most sophisticated e-learning on the market; Landed contracts including Agilent, Cadence Design, Texas Instruments, Kaiser Permanente. Show less
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PresidentCapabiliti Incorporated Aug 1998 - Mar 2001Management consulting firm deliverying strategic and operation planning, breakthrough planning and large-scale process improvement.
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Executive Vice PresidentWorld Class Management 1989 - 1996
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Director Of ManufacturingFloating Point Systems 1987 - 1989
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Director, Corporate AdministrationEsi 1986 - 1989
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Director, Corporate CommunicationsOmark 1980 - 1986
John M. Bernard Skills
John M. Bernard Education Details
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Mass Communications & Journalism -
La Salle High School
Frequently Asked Questions about John M. Bernard
What company does John M. Bernard work for?
John M. Bernard works for Washington Policy Center
What is John M. Bernard's role at the current company?
John M. Bernard's current role is Senior Fellow for Accountability.
What is John M. Bernard's email address?
John M. Bernard's email address is jb****@****ity.com
What is John M. Bernard's direct phone number?
John M. Bernard's direct phone number is +150395*****
What schools did John M. Bernard attend?
John M. Bernard attended University Of Portland, La Salle High School.
What are some of John M. Bernard's interests?
John M. Bernard has interest in Business Books, The Wall Street Journal, Fast Company, Employee Satisfaction, Dan Pink (Author), Organizational Behavior, Organizational Culture, Huffington Post, Freakonomics (2005 Book), George Washington.
What skills is John M. Bernard known for?
John M. Bernard has skills like Management Consulting, Strategy, Strategic Planning, Change Management, Leadership, Organizational Development, Start Ups, Process Improvement, Team Building, Management, Program Management, Business Planning.
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