John Bertoncini Email & Phone Number

Tampa, Florida, Us

Maintain all servers, infrastructure, and VoIP for medium law firmPerform all daily functions required to maintain network operations for a medium law firm, including technical support and troubleshootingImplemented Internet failover/redundancy using Cisco ASA and later migrated to Fortinet with SDWANReduced support costs and improved uptime by migrating Exchange on-premises to the cloudReduced hardware support by migrating VoIP system and domain controllers from physical servers to VMWare ESXiImplemented backbone Aruba switches with stacking modules to improve performance and failoverImplemented power and LAN failover for all network servers and switches to improve uptimeConsolidated data center for main and sister companiesCreated detailed network documentation and diagramsProvided user software and security educationMigrated and managed case management SQL based systems

Atlanta, Ga, Us

• Installed new helpdesk management application• Developed key reports on IT performance• Developed a data cube to allow dash boarding of key performance indicators

Atlanta, Ga, Us

Senior management team member responsible for strategic and operational governance processes of the business organization. Evaluated, coordinated, deployed, and managed current and future IT systems across the Division. Designed, implemented, and maintained SQL server solution used for various applications, including e-mail archival solution and financial reporting system. Assessed risks to IT infrastructure while responsible for information security.• Developed and managed a $700k budget• Avoided $150k in additional yearly WAN costs by installing Blue Code PacketShapers for WAN optimization resolving VoIP QoS issues• Reduced annual IT expenditures to $520k over 5 years• Replaced legacy phone system with VoIP system saving $200k yearly in costs• Implemented e-mail archiving with Symantec Enterprise vault, reducing WAN traffic by 70%• Supported 530 users at 35 sites in Florida and 5 sites in Puerto Rico• Converted Crystal reporting system into SQL 2008 with Oracle integration, increasing transparency and allowing managers better budget control• Created .net website with SQL back-end, eliminating paper forms and leading to a 40% reduction in administrative time• Upgraded servers at 40 sites from 2000 to 2008 and implemented imaging process used to upgrade 600 workstations from Windows 2000 to Windows XP• Managed 5 direct reports

Designed, implemented, and maintained new and existing LAN/WAN networks, e-mail systems, firewall solutions, remote access and security for customers of startup IT consulting firm.• Developed and expanded network engineering team, from 1 to 12 engineers• Managed and mentored 12 direct reports • Developed technical SOPs for internal network as well as customer sites• Developed tools used by maintenance engineers for automated monitoring and reporting of customer site servers and critical systems• Responsible for pre-sales engineering, scope of work, hardware recommendations, and final implementation

Managed IT Department and network infrastructure in LAN environment. Responsible for maintenance of Novell and Microsoft servers, including Groupwise and SQL. Maintained routers and firewalls for internet access. • Developed and managed $200k budget• Managed two direct reports• Supported 100 users and migrated entire office between sites

Raleigh, North Carolina, Us

Lead Engineer responsible for implementation of networking technologies, for mainly small to medium companies, but also included some national corporations. Developed project plans and participated in pre-sales meetings to engage customers. Project managed implementations to successful completion within budget and scope of work.

Espoo, Southern Finland, Fi

Responsible for component level repairs of all current mobile phones and related mobile accessories.