John Betts Email & Phone Number

Cleveland, OH, US

Westlake, Ohio, US

• Lead and motivate the engineering and support teams overseeing network and voice services, ensuring optimal performance, compliance with organizational standards, and alignment with industry best practices.
• Act as the Subject Matter Expert for all network and voice technologies, collaborating with other stakeholders to translate requirements into efficient solutions that align with strategic objectives.
• Build and maintain strong partnerships with external vendors and service providers, negotiating contracts, ensuring timely support and maintenance, and managing adherence to service level agreements (SLAs).
• Identify and implement continuous improvement initiatives to enhance service delivery, increase operational efficiency, and reduce support overhead.Major Projects, accomplishments, and other highlights:
• Led the architecture and implementation of a next-generation network across all retail locations, replacing legacy technologies with a secure high-performance end-to-end solution that enhances operational efficiency.
• Designed and deployed a new cloud-based voice solution for all locations, achieving significant cost savings and streamlining administration of 4,000+ phones.

Westlake, Ohio, US

• Led the successful implementation of network and voice projects, ensuring precise configuration and optimal performance through a keen attention to detail and a focus on accuracy.
• Conducted ongoing research into industry trends and emerging network and voice technologies, evaluating their potential for adoption, and providing recommendations based on performance, cost-effectiveness, security.
• Fostered strong vendor relationships to ensure timely issue resolution and effective support.
• Mentored junior team members and provided guidance on technical best practices.
• Collaborated with cross-functional teams to best address technical challenges in networking and voice systems, driving cost reductions, resolving operational deficiencies, and enhancing overall system performance.Major.
• Migrated entire UCCX environment to Cisco Contact Center Enterprise across all call centers, enhancing system resiliency and scalability.

Westlake, Ohio, US

• Maintained the stability and integrity of networks across the enterprise, managing a network of over 4,000 Cisco devices to ensure compliance with industry best practices and PCI standards.
• Managed all voice communication services, including Cisco UC and integrations, with legacy phone systems, ensuring seamless operation and improved functionality.
• Installed, optimized, and supported WAN network communication links across 500+ locations to ensure optimal performance and reliability.
• Provided support for multiple Cisco Contact Centers, including RoadSquad; the nation’s largest roadside truck service provider, ensuring high availability and performance for critical operations.Major Projects.
• Spearheaded the implementation of a centralized SIP solution, consolidating approximately 75 individual circuits by overlaying carrier VoIP with media flow-around on the existing MPLS cloud. This pioneering deployment.
• Led the design and upgrade of a new wireless infrastructure, developing tailored WLAN solutions to meet the diverse needs of the business across multiple brands while enhancing security.

Cleveland, OH, US

• Managed and provided support for the entire Cisco network infrastructure across 10+ locations, including multi-homed BGP WAN connections to ensure robust, scalable connectivity.
• Administered the Cisco Unified Communications Suite, including CUCM, UCCX, Unity, and Presence, enabling seamless communication and collaboration College-wide.
• Maintained the 100,000+ user Microsoft Active Directory forest for all students, faculty, and staff.Major Projects, accomplishments, and other highlights:
• Led phased network upgrades across core and distribution layers (6509-E), access layer (3850), data centers (6807-XL/3850), classroom labs (3560X), and internet edge (ASR 1002), overseeing a portfolio of projects.
• Fostered professional growth as a 2014-2015 graduate of the Mandel Leadership Development Program, focused on enhancing communication skills and leadership philosophies for high-performing emerging leaders. Actively.
• Directed the deployment of AT&T SIP across a multi-site environment. Coordinated College-wide WebEx deployment for all students, faculty, and staff. Upgraded all sites to 10Gbps AT&T Switched Ethernet. Virtualized.

Bachelor Of Science, Computer Information Systems

Information Technology, Electrical-Electronic Engineering And Computer Maintenance

High School Diploma