John Hulett Email & Phone Number

Nashville, Tn, Us

Nashville, Tn, Us

Memphis, Tn, Us

Miami, Fl, Us

• Develop business requirements documentation for implementation and continuous improvement of WMS systems including Manhattan SCALE, HighJump Accellos, and multiple EDI transaction sets related to warehouse and transportation operations in the Retail, Health Care, High Tech and CPG verticals, ensuring synergy between business needs and technical requirements.• Manage multiple concurrent projects reporting progress including budget, risk register and changes using PMP standards• Daily support and troubleshooting with operations systems interfaces and customer integrations.• Manage ticket escalations as needed, ensuring swift and effective resolution of issues, including documentation and root cause analysis to prevent future occurrences.• Liaise between Ryder IT and operations as well as customer operations teams and their IT representatives• Drive continuous improvement as the guiding principle with support team while working through daily issues.• Customer-facing IT representative for multiple clients in multiple industries

• Conduct periodic reviews of the business and IT portfolio in order to assess the degree to which IT is driving value for the business• Conceive of IT innovations, strategies and programs that will have positive value and returns for the warehouse division• Develop business cases in partnership with the business to drive strategic programs/projects• Develop and maintain an IT roadmap depicting the systems portfolio over an agreed planning horizon. The roadmap should show the current systems, future systems and intervening projects to achieve agreed and funded goals.• Conduct periodic briefings to spur inspiration around innovations and new capabilities that will drive value for the business. These may include business model changes, new technologies, etc. • Shape programs and projects for the warehouse IT portfolio, based on business requests for projects and/or based on proposed portfolio strategy projects.• Accountable for estimation of projects and requests for service. Field requests and analyze how they fit strategically and how they may create opportunities for identifying solution options.• Act as Program Manager or Project Manager in some instances where the importance of the program/project warrants, and/or where bandwidth allows.• Interface with business and IT stakeholders to capture status, assess risks and identify service improvement opportunities in cases where service levels are not being met.• Capture and present the status of Programs, Projects and Services to business stakeholders at intervals agreed with the business.• Interface with business and IT stakeholders to capture status, assess risks and identify service improvement opportunities in cases where service levels are not being met.

Mechanicsville, Va, Us

• Established, configured and tested complex RedPrairie WMS configuration, including but not limited to storage, pick and replenishment policies, logical warehouse layout, and travel sequence.• Executed plans to test business and functional processes during system deployment and quality assurance testing. • Developed warehouse map for RedPrairie labor management, Work Force Management (WFM), package entailing mapping every physical location in the building to the inch in X, Y and Z coordinates. Conducted time studies.• Trained facility operations management team in the theory and functionality for Labor Management including basic to moderate how-to steps to monitor and understand productivity reports.• Following formal change management protocols, performed and documented User Acceptance Testing (UAT) of enhancements to WMS that solved problems and improved efficiencies. • Support day-to-day WMS functionality on a rotation basis, covering both Redlands and Louisville facilities.

Santa Fe Springs, Ca, Us

• Honed my Project Management skills in requirements gathering, estimation, structured process analysis and system design as well as my understanding of the Systems Development Life Cycle (SDLC) and IT business processes.• Reviewed functional requirements and provided consultation on highly complex or broad business issues. Defined system requirements, project scope, and performed cost benefit analysis• Worked effectively with cross-functional internal and external teams to address and solve critical business issues.• Acute ability to act as a facilitator between clients and technology experts and worked collaboratively while gaining customers' trust and respect.• Lead project meetings, tracked schedule progress and held team members accountable for their tasks.• Successful implementation and integration of new customers including, Elmer’s, The Vitamin Shoppe, Applica, Abbott Animal Health, Rohm & Haas, Buxton, The Hershey Company, Cost Plus World Market, Nestle Water, and Gildan.• Successful startup of Redlands, Portland and Stockton buildings, as well as closing buildings in Fontana, Seattle, Lodi and Rancho Cucamonga. • Became one of two company experts on in-house Transportation Management System functionality; wrote a comprehensive SOP and conducted training to all transportation terminals. o Managed the TMS enhancements process, Lead prioritization and spec writing efforts, Test and QA enhancements, provided detailed notification, documentation and training on enhancements, and provided ongoing support for TMS.o Some noteworthy enhancements included Lumper & Detention allocation, EDI Load Tenders (204) and Status Updates (214), Billing Overhaul, Trans Labor Tracker, Exceptions Overhaul, Integration of Temperature Control requirements from WMS and Load Tender Accept/Decline.

Cranberry Township, Pa, Us

• Planed, designed, tested and implemented modifications and enhancements to WMS that solve problems and improve efficiencies. Established requirements and guidelines used to code WMS changes. Evaluated enhancements and post-implementation, to ensure they met ROI expectations.• Developed and implemented plans to test business and functional processes during system development and quality assurance testing. Directed and coordinate work of others to develop, test and install program modifications. Monitored and documented post-implementation problems and revision requests.• Established and configure WMS settings and options including but not limited to logical warehouse layout, product placement, travel sequence and system parameters.• Responsible for disaster recovery and business continuation planning• Managed the deployment, maintenance, support and upgrade of servers and desktop PC hardware, software, operating systems and distributed printers.• Managed all activities related to system implementation projects. Ensures that all System project goals are accomplished according to specifications and business objectives.• Researched and oversees implementation of new technologies.• Scoped, planed, and prioritized multiple projects. • Developed, coordinated and implemented plan to test business and functional processes during system development and quality assurance testing.• Consulted with business unit management and personnel to obtain additional information during system enhancement and evaluate alternatives.• Directed and coordinated work of others to develop, test, install and modify programs.Monitors and documents post-implementation problems and revision requests.

Cranberry Township, Pa, Us

• Monitored, managed, and administered all systems including Unix and Windows based servers, EDI communications and Wireless Radio Frequency (RF) system, which are integrated with DMplus Warehouse Management System. Troubleshoot issues and correct problems.• Supported of WAN, LAN and WLAN (802.11b LXE RF Systems) as well as voice communications.• Outlined and put into practice, guidelines, process flows and operational procedures as they pertain to DMplus to optimize effectiveness and data integrity• Analyzed production, inventory control, distribution, cost analysis, finance and other business functions in order to assist/develop new or modified information processing systems.• Proposed, directed and implemented several successful projects including the setup and integration of an Exchange 2000 Mail Server, and the migration of over 30 desktop workstations from Windows 98 to Windows XP Professional• Configured and installed Cisco network infrastructure which includes 3 routers and 17 switches. Routers utilize Hot Standby Routing Protocol (HSRP), while the switches employ Spanning Tree Protocol (STP) to ensure a completely redundant networking system with no single point of failure.