John Bicknell Email & Phone Number

Seattle, Washington, United States

• As a Senior Technical Support Specialist at BlueCrest, a global leader in enterprise print, mail, and customer communications solutions, I provide expert technical support and consultation to both internal teams and.
• Deliver technical support and expertise to Customer Service Representatives (CSRs) to promote best practices and ensure consistency in supporting BlueCrest’s products and services.
• Maintain high equipment uptime by leveraging in-depth knowledge of products, systems, and customer requirements, aiming for maximum customer satisfaction.
• Support sales activities by providing technical expertise for Requests for Information (RFIs), Requests for Quotes (RFQs), quotes, and Statements of Work (SOWs), aligning with corporate processes and profitability.
• Lead technical aspects of Try & Buy programs, complex configurations, and beta testing to ensure solutions meet customer needs and ensure profitability.
• Serve as a liaison between Service, Engineering, Quality, and Manufacturing teams to ensure seamless integration and delivery of high-quality products.

Greater Omaha Area

• Improve machine efficiency utilizing Six Sigma and Continuous Improvement principles.
• Lead multiple projects and collaborate with clients.
• Identify and quantify performance goals for site.
• Structure mentoring and training of team members to improve site capability.
• Change culture from break fix to outcome based model.
• Develop, maintain and control site software structure.

Greater Omaha Area

• Improve machine efficiency utilizing Six Sigma and Continuous Improvement principles.
• Lead multiple projects and collaborate with clients.
• Identify and quantify performance goals for site.
• Structure mentoring and training of team members to improve site capability.
• Change culture from break fix to outcome based model.
• Develop, maintain and control site software structure.

Greater Omaha Area

• Assign daily tasks to team members and ensure goals are accomplished.
• Trouble-shoot customer reported problems on complex equipment.
• Work directly with team and customers to strengthen relationships
• Responsible for scheduling and performing preventative maintenance.
• Prioritize and drive resolution on escalated service calls.

Greater Omaha Area

• Perform mechanical and electrical emergency repairs.
• Respond to customer-initiated service calls.
• Perform preventive maintenance and equipment installations.
• Design new equipment and fabricate custom parts.
• Monitor and improve facility production by creating tools to measure efficiency using Six Sigma principles.
• Developing, implementing and presenting training programs for staff and management teams.

Greater Omaha Area

• Buying, merchandising and trend forecasting.
• Service and sales management.
• Attended trade shows and provided race support.
• Maintained all aspects of company website.
• Designed, implemented and maintained the company inventory system.

Bachelor Of Science - Bs, Project Management, 4.0

Coursework covered PMBOk Project management principles and I worked on multiple teams managing mock projects.

Computer And Electronics Engineering Technology, Electrical, Electronic And Communications Engineering Technology/Technician, 4.0

Graduated with Highest Honors.

General Studies