John Biddle Email & Phone Number

Looking for a management position in Information Technology related to desktop computing, in a company that respects and empowers its people to achieve. One that has a long term outlook and knows that customer satisfaction drives success.Have 20+ years managing all phases of large corporation PC support, from standards setting, procurement, vendor relations, helpdesk, technical support, project management, large implementations, R&D, new technology introduction, etc. Initiated and managed the development of a standardized desktop for a division of JPMorganChase across 4 widely dispersed US sites and supporting 8,000 PCs, enabling much more frequent version updates (main goal), greatly improving customer service, and minimizing downtime and saving over $1,000,000 annually (secondary goal). Assisted in managing the rollout of the JPMorganChase corporate standard desktop to 110,000 PCs worldwide. Assisted in managing the corporate rollout of new security software (Norton AntiVirus and Microsoft patches) as well insuring on an ongoing basis that all PCs were kept up to date, securitywise. Led the project to create and popularize remote support (telephone & remote control) for 110,000 JPMorganChase corporate PCs on 4 continents. Within 18 months, Remote Support was resolving over 60% of incoming calls for support for a very large and growing portion of the Bank.Specialties: Customer Satisfaction: Understand client needs, communicate accurately & often, be completely honest, deliver.Leadership: Inspire dedication & commitment to accomplish incredible things.Management: Hire & promote the right people and get the best from them. Maximize output by leveraging strengths and maximizing time spent actually doing the work.Problem Solving: Understand the reason for conflict, put everything in the open, compromise in the best interest of the business as a whole.

Listed skills include Cross Browser, Information Technology, Customer Satisfaction, Technology, and 12 others.