• Conducted system and cloud network testing on 2G, 3G, and 4G networks to ensure optimum network performance.• Over phone customer support for fault investigation• Conducted regular and issue-based drive tests using TEMS Investigation to identify areas for network improvement and to ensure better quality of service and optimal customer experience.• Identification and escalation of areas with poor coverage issues, bad network quality issues, cell reselection and low data throughput… Show more • Conducted system and cloud network testing on 2G, 3G, and 4G networks to ensure optimum network performance.• Over phone customer support for fault investigation• Conducted regular and issue-based drive tests using TEMS Investigation to identify areas for network improvement and to ensure better quality of service and optimal customer experience.• Identification and escalation of areas with poor coverage issues, bad network quality issues, cell reselection and low data throughput faults• Analyzed network log files using industry-standard software to identify and escalate network issues for resolution.• Provided physical corrections to the network infrastructure to meet customer needs and expectations, achieving excellent network service for MTN, Airtel, and Globacom customers across 33 states of Nigeria.• Utilized Microsoft Excel for reporting and Microsoft Teams and One Drive for communication and file sharing.• As team lead, directed and managed team input and workflow• Ensured health and safety checks were observed at all times. Show less

• Product development, graphics design, prepress, offset and digital print.• Responsible for the marketing of in-house products and sourcing of resellers across six states.• Responsible for the management of organization account.• Overall management of all systems and procedures• Production cost estimation for client's contract and facilitating relationship with logistics partners

• Tutored students on ICT literacy which aligned their knowledge with the globally accepted internet and computing standard. • Facilitated coaching of secondary school students that impacted them with exam ethics. • Inspired the younger generation towards a worthy purpose and focused life.