John Blanco-Bello Email & Phone Number

London, England, United Kingdom

London, United Kingdom

Wimbledon, London

Sittingbourne, Kent

* Providing support for Adestra’s bespoke ESP platform via telephone, email, helpdesk and Boldchat. * Resolving HTML/CSS issues within email templates, maintaining email client compatibility. * Analyse campaign reports/log files to resolve email deliverability issues and recommend appropriate action to rectify and prevent further problems. * Amending user/account permissions maintaining security practices. * Recording all support requests within Sales force to… Show more * Providing support for Adestra’s bespoke ESP platform via telephone, email, helpdesk and Boldchat. * Resolving HTML/CSS issues within email templates, maintaining email client compatibility. * Analyse campaign reports/log files to resolve email deliverability issues and recommend appropriate action to rectify and prevent further problems. * Amending user/account permissions maintaining security practices. * Recording all support requests within Sales force to strict guidelines.* Escalating support requests to senior levels where required and relay the solution back to the client. * Provide exceptional customer service whilst maintaining SLA’s. * Train new colleagues on how to support the platform and troubleshoot HTML/CSS. Show less

London

Successful in the establishment and ongoing management of a web design business, building it from a zero starting point to its sale in June 2013Maintained overall accountability for the full lifecycle management of website development projects, from initial concept through to design, creation and final deliveryEntrusted with the ongoing administration and management of a network of websites, ensuring the profitability of the business and the long-term satisfaction of… Show more Successful in the establishment and ongoing management of a web design business, building it from a zero starting point to its sale in June 2013Maintained overall accountability for the full lifecycle management of website development projects, from initial concept through to design, creation and final deliveryEntrusted with the ongoing administration and management of a network of websites, ensuring the profitability of the business and the long-term satisfaction of clientsDemonstrated strong business administration skills in the management of accounting, invoice, debt chasing, archiving and banking activitiesDeveloped the company’s online presence, driving interest in websites through the effective use of social mediaDelivered an exceptional level of service customers, consulting directly with them to understand their individual specifications, issues and concerns Show less

Certificate Of Higher Education, Computing & It, My Digital Life, Discovering Mathematics, Technologies In Practice

Microsoft Windows 7, Microsoft Server 2012, Comptia A+

Education record