Serve as GM decision maker at dealer mediations held throughout continental United States. Provide settlement agreements, when applicable, to manager, sales operations. Report directly to manager of field performance / mediation.Primary Responsibilities:• Represent GM at all mediations. Communicate with dealership representatives in advance of mediations and negotiating settlements with dealer operator, executive manager, or designated dealership representatives.• Coordinate with members of GM Audit, GM warranty operations and GM legal in advance of engaging in settlement conversations. Establish familiarity with Dealer sales and service agreement as well as the GM dispute resolution process document. Maintain solid understanding of all GM policies and procedures.• Demonstrate desire to be reasonable and a willingness to find common ground, driving mutually beneficial outcomes when communicating with dealership representatives and preserving and enhancing working relationships.• Communicate regularly with dispute resolution process administrator, facilitating dispute resolution process.

Led team of contractual managers in dealer contractual proposal process relating to dealer change requests. Subject matter expert regarding managing and administering dealer sales and service agreement (DSSA) for GM dealer network. • Interfaced with dealers and proposed candidates in the collection of information for complete proposal submissions, implementing changes that improved verbal and written communications (internal and external) and helped speed up processes.• Provided timely market analysis of dealer change proposals, driving improvements to GM dealer network by determining whether proposed candidates met or exceeded performance standards.• Coached and counseled contractual managers on policies and procedures, contractual change processes and interaction with stakeholders.• Facilitated proposal conflict resolution with contractual managers, dealers and corporate personnel, orchestrating communications and conveying requirements and options that enabled proposal approvals.• Led team in strategic development of new processes, resulting in fair and ethical results.

Directed and administered incentives and programs, including Mark of Excellence (MOE), Standards for Excellence (SFE), Essential Brand Elements (EBE), and Business Development Center (BDC). Managed cross-divisional budget of $1.8M and supported channel regional directors’ facilitation and organization of field activities.• Managed cross-divisional related metrics, systems, reporting and processes which enabled field teams to maintain timely dealer consultations, improving retail performance.• Coordinated new systems / pilot programs, launch and field integration that drove increased performance against business objectives.• Planned and chaired executive meetings, opening communications between brands and supporting the ‘One Team’ philosophy.• Planned and executed cross-channel auto show activities, revitalizing presence against competitors.