John Bolding Email & Phone Number

Dallas, Tx, Us

Bethesda, Md, Us

IT Deployment Dep’t• Use Skype for Business, Lync, internal inventory management database• Gained security clearance to deploy any/all IT equipment to staff• Exceeding daily goals of completed tech requests that my supervisor gives me

McKinney Memorial Bible ChurchLeader of the Singles Group:Coordinate events, group studies, service projects, manage communications for 50+ members.August 2015 – Current - (Gary Foran: Adult Ministries Pastor)

Our team ensured that hardware, software, and related procedures adhered to organizational values, improving efficiency of the staff, enabling them to do their job better.Contracted school districts: Aledo, White Settlement and Brock. (13,500 students: 1300 in Brock, 5400 in Aledo, 6800 in White Settlement.)• Mentoring staff – managed entry-level techs for projects• Training clients – created training docs and user guides• Software and OS – Office 365, Adobe, Lightspeed, Windows 7-10 and Mac OS• Active Directory, DNS, DHCP, Exchange, Dameware, server installs• VDI – helped manage student accounts in VMware• Security – access control server, and campus security camera systemAccomplishments:• Exceeded client’s SLA adherence – 1000s of tickets via a helpdesk system (SchoolDude)• 1 to 1 iPad rollout for 1000+ high school students• Won Tech Employee of the Year – 2009

Manager/District VideographerManager and trainer of 6 person video crew for filming and broadcasting athletic events. • Filming and publishing district events and student projects• Video crew manager – training, staffing, purchasing, budgeting, scheduling, timesheets• Posting videos to Aledo ISD’s social media - Vimeo, Facebook, district webpageAccomplishments• Filmed, edited, published over 100 district videos –Adobe Premier• One video was broadcast nation-wide on ESPN

Computer Technician July 2006 – August 2008Aledo ISD granted their Technology service contract to Texserve in August 2008, hiring all Aledo Tech staff• Maintained computers/devices/software/iPads/printers• Active Directory, server installs, switches, routers, antivirus, spyware, NOC managementAccomplishments:• Completed 1000s of support tickets, under the district’s SLA• Acquisitions manager – District wide smartboard/projector install project came in 15% under budget

Contracted clients: First Baptist Church of CoppellSouthern Baptists of Texas ConventionPantego Bible Church, and several others.• Maintained computers/devices/software for clients; over 200+ staff • Completed 1000s of support tickets, under the clients’ SLAs• Active Directory, server installs, desktop support, Exchange• Implemented backup and security camera systems

Tech Support Call CenterComputer Technician | Shift Supervisor – promoted in Jan. 200324/7 tech support call center, serving four different computer manufacturers. Fast paced environment. Developed great customer service and efficiency to resolve customer issues quickly. • Managed 15 techs - training, scheduling and submitting timesheets• Exceeded clients’ SLA agreements – thousands of completed tickets• Improved time of resolved requests for all customers, by a minimum of 25%

Bachelor Of Applied Science - Basc

Comptia Security+, Cisco Ccna, Mcsa Microsoft Server 2012

Comptia A+, A+