As a Bartender at Barcelona, I had the pleasure of working in a high-volume wine bar where I not only served an impressive selection of wines but also crafted exceptional cocktails. With a focus on delivering second-mile customer service, I engaged with patrons to provide product recommendations and ensure a memorable experience. In addition to serving guests, I also played a key role in the daily operations of the bar, including opening and closing procedures, preparation of ingredients, and maintaining a clean and organized workspace. My ability to multitask and provide excellent service in a fast-paced environment allowed me to contribute to the success of the establishment. Barcelona provided me with invaluable experience in a vibrant and customer-centric setting, further honing my skills in mixology, customer service, and maintaining a high standard of quality in a upbeat and lively environment.

As the Bar Manager and Ambassador at The Henri, I had the privilege of spearheading the creation and curation of the cocktail menu for every season. With a meticulous approach to mixology, I crafted innovative and enticing cocktail recipes that captured the essence of each season, delighting guests with unique flavor profiles and artistic presentations. By staying on top of industry trends and leveraging my creativity, I consistently introduced new and exciting libations that elevated the bar program's reputation. Leading a dedicated team of professionals, I fostered a collaborative environment that encouraged experimentation, resulting in a dynamic and ever-evolving cocktail program. The opportunity to lead a bar team was both a creative outlet for curating cocktails and a learning experience in what it meant to truly be a leader of people.

At Bresca, I had the privilege of working as a Bartender, contributing to the renowned bar program recognized by Michelin with their inaugural Exceptional Cocktails Award. In a high-pressure, detail-oriented environment, I crafted cocktails and curated experiences that surpassed guest expectations, creating memorable evenings. Collaborating with a talented team of professionals, we consistently delivered exceptional service while upholding the highest standards of quality. Being part of an award-winning bar program allowed me to showcase my passion for mixology and creativity, further honing my skills in crafting unique and innovative cocktails. It was an invaluable experience that helped me develop a keen eye for detail, exceptional customer service, and the ability to thrive in a fast-paced environment

As a key contributor to the successful opening of an upscale Persian restaurant in Downtown Washington, D.C., I assumed the role of Head Bartender, where my responsibilities include:Taking the lead in creating essential resources for daily bar operations, such as prep lists, tasklists, and recipe guides, ensuring efficient workflows and consistent quality.Overseeing routine bar maintenance and upkeep by delegating tasks and streamlining processes, resulting in a well-organized and visually appealing bar area.Playing a pivotal role in training and onboarding service staff behind the bar, ensuring a high level of expertise and adherence to service standards.Showcasing my mixology skills by creating a specialty cocktail that has become a featured item on the menu across all Rumi's locations in Washington, D.C., and Atlanta, GA.

As the Lead Bartender at a successful downtown Cincinnati restaurant, I played a pivotal role in the opening of a 26-seat bar. Key responsibilities included:Managing a team of 10 bartenders, providing guidance and supervision to ensure smooth operations and exceptional customer service.Overseeing the daily maintenance and upkeep of the bar by assigning tasks and workstreams, ensuring a clean and inviting environment.Onboarding and training all incoming staff behind the bar, ensuring consistent service standards and a cohesive team.Demonstrating creativity and expertise in mixology by creating signature cocktails featured on the regular menu, enhancing the dining experience for guests.Maintaining financial records and performing cash handling duties with accuracy and diligence.Managing inventory levels and placing orders to maintain an adequate supply of beverages and bar-related supplies.Collaborating with management and kitchen staff to coordinate seamless service and enhance overall guest satisfaction.

As an Assistant Manager at a successful store in Rookwood Commons, I effectively led and managed a team of over 20 individuals. Responsibilities included:Developing and implementing weekly employee schedules, optimizing staffing levels to ensure efficient operations and excellent customer service.Conducting candidate interviews and participating in the hiring process, identifying top talent to join the team.Providing prompt and professional responses to inquiries received via email and phone, addressing customer concerns and ensuring their satisfaction.Taking responsibility for cash handling procedures, accurately counting money and maintaining detailed financial records.Collaborating with the management team to analyze sales data, identify trends, and implement strategies to drive revenue growth.Training and mentoring new team members, fostering a positive and productive work environment.Assisting with inventory management, ensuring accurate stock levels and minimizing discrepancies.Implementing company policies and procedures to maintain a high standard of operational excellence.

Proficiently filmed, edited, and produced high-quality videos of court depositions, ensuring accurate and reliable documentation for legal proceedings.Demonstrated expertise in handling video recording equipment and editing software to create polished deposition videos that met the strict standards of the courts.Meticulously managed the entire process, from capturing footage to editing and finalizing videos, ensuring timely submission to the courts.Collaborated with legal teams to understand specific requirements and tailored deposition videos to meet their needs.Ensured adherence to legal guidelines and protocols while maintaining the confidentiality and integrity of the recorded depositions.Utilized attention to detail to accurately capture and present crucial moments, exhibits, and testimonies during the video editing process.Implemented quality control measures to review and verify the accuracy and completeness of the recorded depositions before submission to the courts.Handled scheduling with legal teams for court reporting & A/V needs for depositions locally and nationwide.

Played an integral role in implementing Build's social media strategies and campaigns across various platforms, effectively reaching the target audience.Took charge of the day-to-day tactical execution of social media activities, ensuring timely and engaging content.Curated and generated content to maintain consistency across multiple marketing channels, reflecting the brand's messaging and values.Actively managed and maintained Build's social media presence on platforms such as Facebook, LinkedIn, and Google+, effectively representing the company and engaging with the online community.Authored monthly newsletters and impactful blog posts on Build's website, highlighting success stories and promoting the brand's achievements.Facilitated customer interviews, recordings, and photography to document their experiences throughout the home buying and rehabbing process, creating compelling content.Contributed to the efforts of Build Ohio, the nonprofit organization associated with Build, supporting their initiatives and projects.

Proactively engaged customers to deliver exceptional service, showcasing product knowledge and promoting the brand's unique offerings.Maintained a clean and efficient work environment, upholding high standards of product quality and hygiene.Effectively communicated the features and benefits of current products, ensuring customers were well-informed and satisfied with their choices.Assumed a leadership role by guiding and instructing fellow baristas in day-to-day tasks, aligning them with the shared vision of the team.

I exceled in food preparation and delivering exceptional customer service as a team member at Chick-fil-A. I consistently went the extra mile to ensure a delightful experience for both paying and non-paying customers.