Through the limited company I look after scope, lead, assist and deliver projects that provide support to leading companies in their national and international businesses including Health Management, Textiles, Oil & Gas, Utilities and Transportations. Worked along with the top consultants from PWC, Deloitte, Accenture and KPMG to achieve programmes’ / projects’ collective goals.Excellent project and programme management disciplines, including production of detailed project plans, key quality programme deliverables and working and delivering to strict time constraints. I am a skilled professional with experience in PMO, Commercial and Project Management.

Ensure the activities of the projects are planned, agreed in line with budget and timelines provided. Maintain, govern and improve the overall programme plan and dependency risks across all programme. Conduct program-planning workshops, analysis and progress activities. Maintain an overall view of resource allocation within the department, and ensure spare resources must be utilized properly within the teams.

• Managing Project Plan and identifying all milestones, ensuring the key planning issues and risks are understood and escalated via the plan reporting process. • Supporting the Lead Project Manager and other Project heads of departments in project management activities such as: maintaining and owning project documentation, monitoring mechanisms and tracking progress.

• Preparing program reports/dash boards regularly from the input of various program board meetings• Supporting projects through SSE’s Large Capital Project Gated process• Maintaining Central Management of Programme related documentation (IBM Lotus Quickr)• Ensuring Risk, Assumption, Issue and Dependencies (RAID) updates for the SSE Retail Program are gathered, reviewed and consolidated to the SSE Retail master RAID log on time and within the quality standards set by the programme. • Supervising and managing a small team of retail mobile for Change Programme, involving the crucial migration from Lotus notes to Outlook, IBM Quickr to SharePoint, XP to Windows 7 and other software across the country for almost 20,000 users. • Coordinating with Program manager and work stream leads for various programme activities• Onboarding new members of staff (permanent and contractors) to the SSE Safety and Information Security processes that includes; Cascading SHE and Information Security (IS) briefings • Provide SHE and IS training sessions, and report and follow up on any SHE and IS incidents

• Providing direct support to the Portfolio Manager in terms of governance, standards, progress against targets / budget and quality expectations. • Assisting GOI Head & Portfolio Manager in weekly maintenance of project plans and ensuring changes loaded into PMO central. Ensuring all programme planning documented and updated, and its communication is sent to all stakeholders.• Ensuring timely and exact reporting of milestone and delivery status to the Head of GOI and other key stakeholders as required.• Arranging team meetings and board reviews meetings, ensuring after meetings communication is sent for actions.

• Producing weekly status reports for Programme Leadership Team• Tracking and control of programme resource schedule and budget • Configuring, training and support of PMO tools – ClearQuest, SharePoint and Project Server 2007• Defining suitable KPIs for team performance, financial, receivable and payables• Liaising with Program Teams and updating and maintaining resourcing numbers for budgetary and audit requirements. • Maintaining SharePoint sites providing full life-cycle support for the development of SharePoint applications. • Preparing various reports and presentations for stakeholders, and senior management.

Managed Corps Accounting Project (CAP) for the division ensured all weekly data managed in a timely fashion.

Proposed, measured and managed process improvement initiatives that added value through improved customer service.Identified and implemented various innovative problem resolution strategies. Managed customer complaints and undertook proactive customer visits, gathering information from customers on future requirements & expectations.

• Monitored sales activities Regionally - Developed and implemented an individual sales plan for each Sales Team.

• Monitored and analyzed customer requirements with respect to internal and external quality standards, quality systems and regulatory prerequisites, and made changes in customers’ and regulatory requirements as and when required. • Provided coaching and support to local QA and local Management in handling and managing Audit related documents as per ISO 9000 standards.• Created new development programmes, and handed them to the training teams to be implemented within the organisation while ensuring the stayed within budget.