John Bourke Email & Phone Number

Melbourne, Victoria, Australia

A rotational role providing organisational cross-skilling by multi-departmental placement. Rotations included Customer Lending Solutions (Business & Private Bank), Lending Services (Broker Construction) and current rotation being Enterprise Operations. Rotations were in high volume workload environments reliant on the accurate application of policy and procedure.Responsibilities• Demonstrate risk management by applying internal policy to ensure lending submission documentation andare compliant with external regulations. • Demonstrate competent systems use to create lending submissions, identify customer organisational footprints, complete facility closures and execute drawdown payments.• Accountability to conduct accurate analysis and interpretation of an applicant’s financial information to identify and mitigate credit risks.• Deliver strong oral and written communication to collaboratively engage and support internal stakeholders to deliver on external service level agreements.• Prepare and execute printed and electronic communication to external stakeholders (customers and brokers) aligned to legal requirements. • Interpret construction contracts to accurately identify and extract pertinent information to action construction drawdown payments.• Execute external database searches to ensure funds treatment is compliant with external regulators.• Utilise workflow tools to prioritise and action work requests based on internal service level agreements and organisational risk appetite.

Melbourne, Victoria, Australia

Remediation of Westpac Banking Corporation’s back-book electronic securities database. To capture the most accurate up-to-date securities information for mortgages, equipment finance, goods lending, credit cards and flawed asset arrangements. Ensuring data captured is Australian Prudential Regulation Authority (APRA) compliant. Responsibilities• Investigate database profiles to identify discrepancies in borrowing entities, guarantors, asset owners, asset particulars, facilities and accounts. • Determine acceptable documentation required to remediate errors and liaise with internal stakeholders to source and provide.• Perform digital remediations on internal databases and programs whilst maintaining compliance to privacy and security policies.

Melbourne, Victoria, Australia

Promote a safety and service excellence culture by role modelling positive behaviours aligned to company values, to ensure Cabin Crew act as service champions. Maintain high levels of situational awareness and internal stakeholder engagement (Flight Crew, Ground Crew, Pit Crew and Operations Centre) to co-ordinate departures and arrivals, by ensuring cabin regulatory safety, security and service requirements are met.Responsibilities• Facilitate pre-flight briefings to motivate crew, set on-board expectations and assess crew members capacity to operate by conducting individual/group-based assessment.• Promote crew operational and service up-skilling by actively identifying on-board opportunities to coach and develop crew in building confidence with new tasks.• Complete boarding procedures and passively assess guest’s fitness to fly and actively manage adverse behavioural indicators where identified.• Identify negative operational and human impacts compromising aircraft operations, by cultivating active internal stakeholder communication to collaboratively mitigate.• Maintain internal/external aircraft situational awareness to promptly identify and act on risks/hazards to equipment and guests, and communicate observations to Flight Crew.• Enhance the guest experience by tailoring assistance for guests with additional needs and actively identifying opportunities to create moments that exceed expectations.• Champion compliance to safety mandated protocols, by completing safety and security reports and delivering on-board safety and quarantine/immigration announcements.• Prioritise and deliver the Business Class service whilst managing the crew delivery of the main cabin offering, ensuring delivery is aligned to service standards.• Exercise composure and control during on-board medical or emergency events by providing clear, calm and assertive direction to crew and guests.

Bachelor'S Degree, Nutrition Sciences, Distinction Average 79.68%

Diploma, Nutrition Sciences, High Distinction Average 86.5%