John Braithwaite Email & Phone Number
@brooksbayconsulting.com
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Who is John Braithwaite? Overview
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John Braithwaite is listed as Lead Consultant at BROOKS BAY CONSULTING LIMITED, a company with 1 employees, based in Euxton, England, United Kingdom. AeroLeads shows a work email signal at brooksbayconsulting.com and a matched LinkedIn profile for John Braithwaite.
John Braithwaite previously worked as Associate at Cross 8 and Lead Consultant & Director at Brooks Bay Consulting. John Braithwaite holds Ba Geography from University Of Leeds.
Email format at BROOKS BAY CONSULTING LIMITED
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About John Braithwaite
Experienced business analyst delivering significant value to customer experience and improvement projects in financial services, utility and retail sectors, through process improvement, business analysis and insight skills which focus on customer experience & stakeholder engagement. A proven track record of delivery in regulated industries, understanding and balancing customer and operational requirements with business objectives. Knowledge & Experience:Financial Services:- Customer experience journey mapping- Customer Insight Research- Process Improvement within global organisations- Treat Customers Fairly measures and monitoring- Mortgage operations and debt management end to end processesUtilities:- OFGEM Retail Market Review- SAP Product Launch and Price Change Processes- SAP CRM Sales & Marketing- SAP ISU BPEM- SAP Correspondence- Doc1 Output ManagementRetail:- Contact Centre Process Improvement & Transformation- Third Party Logistics integrations - CRM and Telephony implementationsSkills:- Business analysis- Process improvement- Lean Six Sigma (Green Belt)- Customer journey transformation- Business transformation- Change management- Project management (APM Practitioner and Associate Member)
Listed skills include Business Process, Business Analysis, Business Transformation, Stakeholder Management, and 32 others.
John Braithwaite's current company
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John Braithwaite work experience
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Associate
Current
Lead Consultant
CurrentLead Consultant & Director
CurrentProviding business consultancy services to the financial services, energy & retail industry with 20 years experience in project delivery as project manager, business analyst, account manager & commercial manager.
Commercial & Contracts Manager
Business Analyst
- Working on the Business Readiness work stream of Project to migrate customers on to new account management platform
Business Analyst
- Delivered process improvement in global IT function to reduce time spent on non-productive tasks by 17%.- Engaged with teams in India and Hong Kong to identify opportunities to improve customer experience and operational efficiency. Measuring performance to quantify the benefits to prioritise initiatives for deployment.- Gathered requirements and.
Business Analyst
- Contract to map, monitor and improve UKAR Customer Journeys- Defined the mapping standards and lead a team of process improvement consultants to map the UKAR Customer Journeys- Embedded the Customer Journey framework and dashboards within the UKAR senior leadership governance to ensure that decisions made improve customer outcomes - To ensure that.
Lead Business Analyst
- OFGEM Retail Market ReviewLeading the Solution Design work stream to identify and implement the revised Product and Bill Customer Jorney solution defined within the OFGEM Retail Market Review.- SAP CorrespondenceManaged the Correspondence work stream through the rollout of a utility transformation programme to successfully implement the Invoice and.
Account Director - Retail - Contract
Senior Business Project Manager
- Business Change Project Manager for £16m order and exception management system- Managed team of Business Process Analysts to successfully deliver requirements definition and business processes mapping work streams to time and budget.- Line management of a team of thirty Process Analysts, Test Analysts and Project Managers ensuring resources aligned to.
Process Improvement & Tactical Project Manager
- Identified, designed, tested and implemented over two hundred process improvement changes within the tactical development programme to support the contact centre and logistics operations.- Successfully project managed the complete redesign and implementation of Argos’ White Goods fulfilment solution - Responsible for requirements definition for.
John Braithwaite education
Frequently asked questions about John Braithwaite
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What company does John Braithwaite work for?
John Braithwaite works for BROOKS BAY CONSULTING LIMITED.
What is John Braithwaite's role at BROOKS BAY CONSULTING LIMITED?
John Braithwaite is listed as Lead Consultant at BROOKS BAY CONSULTING LIMITED.
What is John Braithwaite's email address?
AeroLeads has found 1 work email signal at @brooksbayconsulting.com for John Braithwaite at BROOKS BAY CONSULTING LIMITED.
Where is John Braithwaite based?
John Braithwaite is based in Euxton, England, United Kingdom while working with BROOKS BAY CONSULTING LIMITED.
What companies has John Braithwaite worked for?
John Braithwaite has worked for Brooks Bay Consulting Limited, Cross 8, Brooks Bay Consulting, M&G Plc, and Computershare Loan Services.
How can I contact John Braithwaite?
You can use AeroLeads to view verified contact signals for John Braithwaite at BROOKS BAY CONSULTING LIMITED, including work email, phone, and LinkedIn data when available.
What schools did John Braithwaite attend?
John Braithwaite holds Ba Geography from University Of Leeds.
What skills is John Braithwaite known for?
John Braithwaite is listed with skills including Business Process, Business Analysis, Business Transformation, Stakeholder Management, Project Delivery, Change Management, Requirements Analysis, and Business Process Improvement.
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