John Brownlie Email & Phone Number

London, GB

Increased profitability of Jarrold’s TM Lewin by consistently beating projected sales figures and increasing takings by around 25% in the first year.

London, GB

I started at Austin Reed as a part time sales assistant dealing with customers and EPOS. I then negotiated a full time contract and was promoted to supervisor. When our store merged with Viyella I negotiated a Deputy Management position. I was later given my own concession to run in Jarrold’s department store

Zurich, Zurich, CH

Data migration and technical installation role ensuring that new computers replaced old without disrupting the customer’s work for longer than necessary and ensuring that all essential data was carried across.

In this role I built and managed a simple e-commerce website as well as managing all the IT software and equipment including designing a new network system. I was later put in charge of customer care and became first point of contact for all inquiries.

London, GB

Spent four weeks in training as a customer support advisor for BT and then spent several monthson the technical support helpdesk dealing with customer queries and complaints using an in housecomputer system called SMART to action and log queries.

Spent several months on the technical support helpdesk dealing with customer queries and complaints using an in house computer system called SMART to action and log queries.

In this role I was required to build up links to the company’s website as well as understand SEO and create copy to help the sites position within the search engine rankings. This was my first ever job and although being a simple role I was able to learn a lot about web development and e-commerce as well as IT in general as the lead developer was always.