As the IT Director at Clearanswer Call Centres, I am responsible for managing the IT department and ensuring the alignment of technology and business goals across critical operational areas. I have over 17 years of experience in IT management, with a focus on contact centre solutions, compliance delivery, cloud and infrastructure services, cyber security, and IT operational strategies and frameworks.My mission is to bridge the gap between technology and business with effective communication, collaboration, and problem-solving skills. I have successfully achieved and maintained multiple compliance standards, such as ISO 27001, ISO 22301, ISO 9001, ISO 50001, Cyber Essentials Plus, and PCI-DSS, for the company and its clients. I have also led and supported various projects, such as mergers and acquisitions, cloud migration, security improvements, employee success programs, team development, budget and vendor management, and service improvement initiatives. I am passionate about delivering strategic business benefits from Information Technology and creating a positive and productive IT culture.
Listed skills include Project Management, Telecommunications, Integration, Troubleshooting, and 46 others.