John Bryan Fulgencio Email & Phone Number

To provide 1st/2nd line support in end-user computing operations, including client hardware, client operating systems (Windows/Mac), client applications, printing, network connectivity, exchange O365 and Azure and InTune back end support for the following agreed procedures for Incident, Problem, Change, Release and Configuration Management to defined service levels.

Provide corporate technical support by participation in the analysis, planning, design and implementing the clients desktop needs for its employees and its overall company requirements. Organize staffing resources across multiple shifts to ensure optimal coverage and team performance.Develop, document, coordinate and conduct technical training for team development and as well with lower tier group.Maintain up-to-date knowledge of current and future hardware/software technical… Show more Provide corporate technical support by participation in the analysis, planning, design and implementing the clients desktop needs for its employees and its overall company requirements. Organize staffing resources across multiple shifts to ensure optimal coverage and team performance.Develop, document, coordinate and conduct technical training for team development and as well with lower tier group.Maintain up-to-date knowledge of current and future hardware/software technical information in order to provide accurate information for team knowledge to ensure overall clients satisfaction when required support.Responsible for the hiring of new employees, promoting staff, annual and semi-annual reviews and terminations. Show less

Effective at rapidly diagnosing problems and communicating resolutions to a wide range of issues from entry level computer.Efficient with both Windows and Mac operating systems and email clients.Provided troubleshooting and resolved hardware, software, and network issues.Supported various software, desktops, laptop, and other peripheral devices.

Ncr - National Capital Region, Philippines

Supported teams responsible for post development activities for new products and platform under Dell's gaming platform.Added business focused test scenarios to the existing products for possible hardware or software failures.Analyzed the scope & designed the test cases submitted by customer during their experience with Dell's gaming products.

Troubleshoot and diagnosed technical issues for Verizon customers involved with cable, internet, and phone service.Managed support tickets and coordinated with on-site technicians in order to get services running in a timely manner.Utilized phone systems and network tools to remotely fix customers issues.