I collaborate with business leaders to shape strategic design direction, foster user-centered design, oversee research, provide feedback and ensure seamless alignment between business objectives and design initiatives.

As the Head of Design at Gparency, I led transformative design initiatives that propelled the company to new heights. I crafted and communicated a comprehensive design strategy, establishing design systems and guidelines that enabled scalability and consistency across platforms.My leadership resulted in pioneering a groundbreaking commercial real estate marketplace, connecting investors, owners, and lenders. This endeavor led to an impressive 20-50% MoM revenue increase and the acquisition of over 200 yearly memberships. Notably, I collaborated closely with the CTO and CPO to drive product direction, feature prioritization, and business goals.My role extended to managing all design facets, from marketing efforts and data analytics to product design and third-party engagements. Additionally, I initiated the implementation of user insights through Hotjar and Tableau, which significantly influenced our decision-making process.My contributions to platform scalability were highlighted through the establishment of a design system, leveraging front-end languages and frameworks. I managed a talented team, both internal and third-party, that laid the foundation for our products and branding, ensuring a seamless experience.Ultimately, I'm proud to have played a pivotal role in transforming Gparency into an industry leader, driving multiple start-up funding rounds and facilitating successful property deals worth up to $100 million.

At Fiserv, I spearheaded design initiatives that revolutionized the digital lending landscape, contributing to a staggering ~100% YoY revenue growth over three years, totaling ~$250M in contract value. I led a design organization supporting 15 products, each responsible for ~$500M in annual revenue, while also establishing a pioneering design system across over 1,000 financial institutions.My leadership extended to assembling a corporate-wide design organization of 30+ skilled professionals, fostering a culture of innovation and collaboration. I collaborated closely with SVPs, CTOs, and VPs to drive strategic design vision, ensuring alignment with business objectives.Under my guidance, Fiserv's digital lending products evolved into industry-leading solutions, setting new standards for omni-channel banking experiences, web and mobile apps, and online mortgage applications. I managed cross-functional collaboration, incorporating user insights to deliver intuitive, user-centered solutions.I am particularly proud of my role in creating a design system language that not only supported Fiserv's product ecosystem but also resonated across a vast network of financial institutions, fueling our growth and eventual acquisition.

iLendx, Acquired by Fiserv.At iLendx, I played a pivotal role in strategically shaping a suite of groundbreaking lending and origination products. With my leadership, we scaled the platform's reach to over 200 financial institutions, contributing to a successful acquisition by Fiserv, Inc.I orchestrated the design direction for a diverse range of products, championing innovation and user-centricity. My expertise led to the creation of an innovative online auto marketplace, acquired by TransUnion, and the introduction of a first-of-its-kind mobile loan application.My influence extended beyond product design, as I built a dynamic team of 20-30 professionals across design, development, and product departments. By implementing Agile operations, I facilitated seamless collaboration and efficient project execution.One of my significant contributions was pioneering an omni-channel banking experience, consisting of four major banking products. Collaborating with senior leadership and TransUnion, I laid the foundation for a platform that resonated with users and stakeholders alike.

During my tenure at Linux Academy, I led transformative design efforts that propelled the company's growth from a startup with five employees to a recognized industry player with over 300 employees. My pioneering spirit led to the creation of innovative tools that redefined learning experiences.I conceptualized and designed a groundbreaking "Labs as a Service" (LaaS) platform, enabling real-time, hands-on lab environments on AWS. This unique tool not only revolutionized education in the tech space but also played a key role in the company's acquisition by A Cloud Guru.As a key member of the leadership team, I collaborated with the CEO, COO, and CTO to shape cross-functional departments, including strategic planning, budgeting, and talent acquisition. My multidisciplinary role included facilitating design from conceptualization to front-end implementation and ensuring the successful launch of the company's first mobile app.My contributions extended beyond design, as I led a dynamic team and fostered a culture of design excellence, innovation, and collaboration. I was deeply involved in defining and maintaining design systems, driving product direction, and improving design processes.

At CallBox, I spearheaded projects for two new SaaS products, orchestrating seamless collaboration across multiple teams to drive product development, marketing, and website design. As a leader, I took under my wing two junior designers, nurturing their growth through mentorship and workload management.My role encompassed UX/UI design and front-end development for web products, mobile applications, and marketing websites. From conceptualizing designs in Sketch to crafting wireframes, mockups, and front-end code using HTML, CSS, jQuery, and AJAX, I ensured comprehensive design solutions.Top Contributions:- Successfully conceptualized, designed, and launched three new SaaS products- Revamped the core internal product, enhancing company-wide communication and product management—akin to an in-house Atlassian solution- Pioneered the design of the company's inaugural mobile app- Galvanized and managed a high-performing design team, delivering on business and product objectivesMy leadership extended beyond design, encompassing product direction, innovation, and project management. I took the helm in designing the Humanatic mobile app and brand, while also playing a key role in recruitment efforts to bring in new talent for development and design.

At TherapySync, my journey began as a technical support specialist. Recognizing a design gap within the company, I embarked on a self-driven pursuit to learn UX/UI design and front-end development. My relentless pursuit of knowledge through online courses, mentorship, and on-the-job experiences paved the way for a transformative shift.I played a pivotal role in shifting the company's trajectory by introducing design thinking and user-centric practices. Leading the design direction for the SaaS product, I spearheaded the inaugural global redesign and created the blueprint for a new mobile app design. In laying the foundation for design, I crafted branding, websites, product assets, support documents, and design guidelines.Top Contributions:- Introduced and championed UX design, ushering in a new era of design thinking within the organization.- Orchestrated the comprehensive redesign of the flagship product, setting new standards for user experience.- Led the creation of branding materials and crafted websites for diverse client companies.In my role as UX/UI Design Lead, I shaped the design vision for the company's SaaS products, web presence, and marketing initiatives. My journey from technical support to design leadership embodies the power of continuous learning and the drive to contribute at every level.Key Roles & Responsibilities:- Led UX/UI design initiatives, fostering user-centric design practices.- Designed the company's pioneering mobile app.- Provided strategic product design direction.- Crafted branding and identity solutions for clientele.- Developed websites using HTML5/CSS3 and JavaScript.- Guided a technical support team towards excellence.

As a Theatre Operations Manager at Movie Tavern Inc., I led a dynamic team and orchestrated seamless theater operations to ensure memorable guest experiences. I demonstrated adeptness in managing employee schedules, training, and overseeing hiring processes, showcasing my skills in leadership and team development. Collaborating closely with the General Manager, I contributed to maintaining high product standards, optimizing guest attendance, and driving inventory management and loss prevention initiatives. I effectively balanced operational demands and created a vibrant, family-friendly atmosphere that resonated with patrons.Highlights:- Oversaw all aspects of theater operations, from projection equipment maintenance to creating weekly movie schedules and supply ordering.- Led front-line staff, giving promotional speeches, addressing guest concerns, and fostering a fun and welcoming environment.- Played a pivotal role in restaurant operations, contributing to seamless service and guest satisfaction.