Dynamic clinical operations leader for two Medicare Stars focused programs: Pharmacy Advisor and Medication Therapy Counseling (MTC).  Financial Oversight and Acumen o Lead and manage budget and headcount for the Consultative Clinical Operations organization o Delivered on FY cost/unit targets vs budget for both programs in 2023 (RxAd 5.8%, MTC 1%) o Realized FY expense targets vs budget for both programs in 2023 (RxAd 4%, MTC… Show more Dynamic clinical operations leader for two Medicare Stars focused programs: Pharmacy Advisor and Medication Therapy Counseling (MTC).  Financial Oversight and Acumen o Lead and manage budget and headcount for the Consultative Clinical Operations organization o Delivered on FY cost/unit targets vs budget for both programs in 2023 (RxAd 5.8%, MTC 1%) o Realized FY expense targets vs budget for both programs in 2023 (RxAd 4%, MTC 6%) Strategic Goals and Priorities o Collaborate with senior leadership to define/refine strategy and success criteria o Translate strategic goals into actionable tactics, projects, priorities, and timelines o Achieved 2023 client goals for Star Measures D8, D9, D10, D11, & D12 Program Development and Enhancement o Led efforts to implement digital and cloud-based technologies that increased member engagement by 23% o Business sponsor for new Caremark consolidated member-centric Clinical platform  Decision-Making and Influence o Provide critical decision-making input on strategic projects and initiatives o Ensure all projects and stakeholders are aligned to project charter and overall executive goals o Champion transformative projects to elevate business outputs to industry-leadings standards Coaching and Mentorship o Provide effective coaching and mentoring to other leaders within the organization on strategic thinking and execution Market Research and Competitive Analysis o Collaborate with senior leadership to further define and adapt business strategy based on market insightsCorporate Quality Committees:- Quality Advisor (Host)- Clinical Consistency Committee- Clinical Quality Committee Show less

Served as liaison for ACO to formulate strategy and ensure tactical execution of business plan objectives to drive program success. Provided day-to-day management of ACO activities, including effective collaboration across multiple lines of business, project management, and aligning key stakeholders. Implemented and provided oversight for clinical pharmacy services to support quality measures.• Built and maintained mutually beneficial relationships with key stakeholders, including C-Level… Show more Served as liaison for ACO to formulate strategy and ensure tactical execution of business plan objectives to drive program success. Provided day-to-day management of ACO activities, including effective collaboration across multiple lines of business, project management, and aligning key stakeholders. Implemented and provided oversight for clinical pharmacy services to support quality measures.• Built and maintained mutually beneficial relationships with key stakeholders, including C-Level executives at Health Plan• Developed and implemented innovative clinical pharmacy solutions to meet client-specific requirements• Influenced decision makers through the use of well-developed interpersonal skills• Identified and executed strategies to achieve goals for Part D Star Measures for Adherence and Gaps in Care• Facilitated effective communication between internal and external teams to ensure program alignment and delivery to meet or exceed quality standards, clinical metrics, financial objectives, and deadlines• Effectively presented to target audiences including senior management, providers, and patients• Integrated with ACO provider relations team to engage and educate providers• Participated in contract negotiations• Created and delivered marketing strategies to engage and educate patients• Streamlined MTM workflow process to increase efficiency by 25% and improve overall patient experience• Significantly improved Comprehensive Medication Review (CMR) pilot program success rate to 34% versus established company benchmark of 3% Show less

Supervised pharmacy operations of a high-volume, 24-hour pharmacy with 13 direct reports. Performed hiring and training of staff to ensure quality standards, customer expectations and compliance with company policies and procedures. Collaborated with physicians and other health care providers to ensure optimal patient outcomes Served as mentor to staff and other pharmacy managers on operations, customer service and leadership. Conducted annual employee performance evaluations. Participated… Show more Supervised pharmacy operations of a high-volume, 24-hour pharmacy with 13 direct reports. Performed hiring and training of staff to ensure quality standards, customer expectations and compliance with company policies and procedures. Collaborated with physicians and other health care providers to ensure optimal patient outcomes Served as mentor to staff and other pharmacy managers on operations, customer service and leadership. Conducted annual employee performance evaluations. Participated in community outreach events. • Earned above-average rating as Pharmacy Manager on performance reviews from 2011 through 2014 • Consistently out-performed company expectations on customer service measures, financial performance and operational execution• Served as an HIV Center of Excellence (COE) and increased total revenue of HIV medications to improve bottom-line profitability• Increased gross profit by improving generic utilization, managing payroll and directing inventory control execution• Collaborated with Corporate and District Leadership to implement new pharmacy services• Served as Walgreens Team Captain for 2014 March of Dimes• Theranos Trainer/Mentor• Lead organizer/presenter for New Grad Orientations• Lead Health Testing Trainer• MTM Best in Class Pharmacy Outcomes• Taught Pharmacy Manager training workshops Show less