John Stean Email & Phone Number

Virginia Beach, Va, Us

Virginia Beach, Va, Us

Virginia Beach, Virginia, United States

Hampton Roads, Virginia Metropolitan Area

Remote

Utilizing excellent customer service skills, provided solutions for students, teachers, school administration, and application partners, in order to enable and enhance online educational experiences. Collaborated with teammates to troubleshoot issues and document solutions to grow our collective resources. Balanced efficiency and customer satisfaction to resolve issues as quickly as possible without sacrificing customer experience or attention to detail during the busy back-to-school season.

Norfolk, Virginia, United States

Using advanced relationship development skills, efficiently built rapport with building leaders, grade-band faculty, students, and parents. Nimbly adapted to varying building values, classroom cultures, student learning styles, and parent personalities in order to build trust and enhance learning.

Working independently with minimal oversight, utilized high-level organizational, efficiency, and time-management skills to track client communication touchpoints and advance projects to completion.

Greater Seattle Area

Facilitated collaborative workspaces for onboarding, community building, problem-solving, peer mentorship, professional development, and sharing of best practices between new and seasoned Program Managers. Worked with senior leadership to establish strategic programmatic goals and priorities for our department.

Greater Seattle Area

Selected to lead staff committee in hiring our first-ever Race and Equity Manager through role design, interviewing, and onboarding. Led sitewide professional development through planning committee leadership, quarterly summits, affinity groups, in-person, virtual, and hybrid group facilitation and training. Designed and implemented holistic education and professional development resources for young adults aged 18-24 as well as staff of all ages.

Greater Seattle Area

Trained, coached, and supervised a team of young adults between the ages of 18 and 24 to improve academic performance for 3rd through 5th-grade students at a Title I K-8 School. Utilized student data to improve program implementation and drive student outcomes. Developed trust-based, student-centered collaborative relationships across multiple stakeholders including colleagues, AmeriCorps service members, school students, parents, and staff. Continually refined program structure and implementation through feedback and coaching sessions with my team, their partner teachers, and school admin. Earned promotion to Senior Program Manager.

Greater Seattle Area

Developed and implemented a new mentoring and tutoring program for Middle School students. Trained and supervised community volunteer mentor-tutors to assist Black and Brown Middle School boys in reaching their academic and social goals.

Seattle, Washington

Trained volunteer leaders to use dashboard metrics to track community growth. Implemented an online giving platform that helped the community to reach its financial goals. Increased community visibility by engaging in mission-aligned partnerships. Implemented programming to increase youth and young adult participation.

Raleigh-Durham, North Carolina Area

Organized an intersectional coalition to pursue legislative equality through sustainable, grassroots efforts. Coordinated and implemented internal and external communications strategy via mass email, public speeches, and news releases.

Durham, North Carolina

Helped college students develop their leadership skills while coaching them to achieve their educational, social, and professional goals in a rigorous academic environment. Identified campus departments and organizations to resource student development as scholars and young adults.

Raleigh-Durham, North Carolina Area

Supported African American boys from low-income families through mentoring, homework help, academic enrichment, and recreational opportunities. Cultivated social and emotional resilience against the negative impact of racial, economic, and institutional inequity encountered at home, in the community, and in school.

Raleigh-Durham, North Carolina Area

Created supportive community among BIPOC, low-income, and first-generation students, matching them with peer tutors in STEM. Coached student workers and peer tutors to review our practices and continually enhance our delivery.

Westbury, New York

Created an outreach and support network between church leaders, youth and young adult members and their families, and students at a local two year college. Built collaborative relationships to develop skills for navigating stage of life transitions such as graduation, career planning, and independent living. Provide personalized support through deep listening, small group education and guided self-reflection.

Westbury, New York

Managed a caseload of 30 youth with developmental disabilities. Conducted home visits to ascertain needs and strengths. Developed individualized service plans and leveraged partner relationships to match needs to services. Maintained meticulous contact logs and case notes to ensure stakeholder alignment. Collaborated with providers to ensure the best quality and delivery of services for my clients.

Master Of Divinity (M.Div.), Theology

Activities and Societies: Black Seminarians Union

Bachelor Of Arts - Ba, Psychology

Activities and Societies: President's Society, Honors Program

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: President's Society, Honors Program