John Burnett Email and Phone Number
Ever feel like managing your contact centre is a full-time job in itself?Imagine a platform that just works → backed by a local Australian team you can call anytime.❌ Switching between vendors feels like a twisted maze.❌ Your customers? They're getting lost, missing that personal touch.❌ Outreach teams? Drowning in inefficiencies, feeling the weight.With the clock ticking, every hiccup counts.Customers are impatient, with choices aplenty.Loyalty is tested; your team's morale hangs by a thread.- Envision a seamless connection.- Systems that align, customers that rave, and a team re-energized.- No more staff winging and saying “The systems not working”- And no more customers complaining that they called 3 times and couldn’t get through.I can see you smiling now… Read On.MaxContact Australia offers more than software – it's your all-in-one, customised platform.📌 And did we mention → Australian-backed support.If you want to work on bigger challenges while keeping that smile on your face.Give us a ring at 1300-570-703ORBook a time with us in our Featured Section.
Maxcontact Australia
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Operations ManagerMaxcontact Australia Feb 2023 - PresentSippy Downs, Queensland, Au -
Customer Success ManagerMaxcontact Australia Feb 2022 - PresentSippy Downs, Queensland, Au -
Customer Success & Project ManagerVc Systems Australia Sep 2019 - Feb 2022Brisbane City, Queensland, Au -
National Call Centre & Operations ManagerCauseforce, Llc Jan 2014 - Dec 2018Los Angeles, Ca, UsThe role entails directing and motivating the team, with success measured by KPIs.Duties Include:- Motivating, training and assisting a team of Walker Coaches, Ride Guides and Business Development Managers.- Deliver both individual and group coaching sessions.- Develop interactive sales strategies including calling, live orientations and presentations to potential event participants and teams- Identify any variances from the goals and implement solutions to rectify the variances, if required.- Provide Daily & weekly reports to the CEO, Managing Director, Brand Director & Brand Manager of all successes, challenges and solutions required.- Assist the Brand Director in setting and monitoring Daily, Weekly and Monthly call projects.- Work Directly with Beneficiaries to ensure the relationship is growing.- Analyze registration and fundraising data to provide recommendations to improve strategy, processes and drive cost efficiencies. -
Business Development ManagerCauseforce, Llc Jan 2014 - Jul 2014Los Angeles, Ca, UsWhen I began at CauseForce, I was employed as a Fundraising and Development coach for the Brisbane Ride to Conquer Cancer. I then progressed onto becoming a Business Development manager for the same event.-Generate new corporate recruitment opportunities through cold calling. -Build new relationships with potential riders in the corporate industry.-Continue/build on existing relationships with current riders and corporate teams.-Work with the Ride & Walk Brand Directors to establish and implement corporate recruitment and sales strategies.-Assist team captains to identify new revenue avenues for their teams.-Identify any issues, needs and solve any problems that arise both internally and with riders externally. -
Internal Sales Co-OrdinatorChannel Safety Systems Aug 2010 - Oct 2013Luton, Gb -
Corporate Golf Sales Co-OrdinatorOld Thorns Manor Hotel Dec 2008 - Aug 2010Liphook, Gb
John Burnett Education Details
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Chichester CollegeSports Studies
Frequently Asked Questions about John Burnett
What company does John Burnett work for?
John Burnett works for Maxcontact Australia
What is John Burnett's role at the current company?
John Burnett's current role is Helping Organisations unlock their potential by improving conversions, customer experiences and driving positive impact..
What schools did John Burnett attend?
John Burnett attended Chichester College.
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