• Oracle Service Cloud, Engagement Engine, Policy Automation, Virtual Assistant, and CX Platform expert.• Partners with sales representatives to understand our clients and present the features, benefits, and value of Oracle’s CX solutions via customized demonstrations, assessments, workshops, and RFI/RFP responses.• Confidently and successfully engages with key stakeholders across all levels of the enterprise, across all departments, and across all industries.• Applies deep technical and functional experience to articulate the relevancy and value of Oracle’s solutions as they pertain to the client’s unique business, integration, security, and performance requirements.• Consistently recognized by managers, colleagues, partners, and clients as a dedicated, trusted, innovative, and top performer.

• Managed a team that successfully implemented over 35 billable projects, including Esurance, Nordstrom, Eddie Bauer, Lululemon, StubHub, Schneider Electric, Six Continents Hotels, Water Pik, The American Red Cross, Nissan/Infiniti, National Geographic, New York Life, Charter Communications, and Franklin Templeton Investments.• Scoped and created proposals for over 100 opportunities, working closely with the sales team to communicate the benefits of implementation services to prospects and renewing clients during pre-sales calls.• Worked directly with the ATG leadership team to help shape the consulting services delivery methodology.• Worked with product managers, analysts and development team leads to help shape the product functionality and roadmap.• Conducted discovery, project management, training, configuration, testing, deployment, and optimization of Oracle Live Help On Demand for dozens of clients.

• Managed a team that successfully deployed over 70 billable and non-billable projects, including United States Postal Service, Marriott International, General Motors, Boeing, Office Depot, Macy’s, AutoTrader, Vonage, Coldwater Creek, and Zappos.• Worked with ATG leadership, product managers, analysts and development team leads to help shape the product functionality, marketing, and roadmap.• Provided extensive training and feedback to other members of the implementation and sales team on the technical aspects of InstantService’s deployment options and best practices.• Developed the first technical integration and deployment of InstantService’s Click-to-Chat and eStara’s Click-to-Call on ATG’s corporate website.• Conducted discovery, project management, training, configuration, testing, deployment, and optimization of Oracle Live Help On Demand for dozens of clients.

• Responsible for the successful implementation of InstantService cloud solutions to over 300 organizations, including General Motors, FedEx, Western Union, Intuit, E*TRADE, Barclays, Lenovo, Dish Networks, Verisign, Marriott International, Salesforce.com, T-Mobile and United Airlines. • Managed and coordinated project milestones from account provisioning to launch, trained clients on the technical aspects and marketing capabilities of InstantService.• Consulted clients on proactive engagement best practices, A/B testing, and website analytics integration.• Traveled with the sales team and prepared/presented interactive demonstrations to prospects.• Actively participated in product development and prototyping, including the patented InstantInvite/Engagement Engine.• Solely responsible for the corporate identity, branding, marketing, analytics, collaterals, and trade show booths.• Solely designed, developed and maintained the InstantService corporate website, including interactive self-guided demonstrations via HTML/JavaScript and Flash.• Managed online marketing, including referral campaigns, paid search, and search engine optimization.• Designed and developed the InstantService application user interfaces, including graphics, colors and layout.

• Designed and developed a community and resource website (TeacherHelp.com) for K-12 teachers, along with several other websites representing various educational product lines.• Developed an internal project management application using HTML, JavaScript, Perl and MySQL.

• Maintained and resurfaced ice arena for skate lessons, public skate, hockey games, and figure skating competitions. • Adored by kids and adults alike.