John Christian Cabrera Email & Phone Number

In this role, I am responsible for providing top-notch support to ClickUp customers, ensuring their inquiries and issues are resolved promptly and effectively. My goal is to maintain customer satisfaction and loyalty by delivering exceptional service.Key Responsibilities:Customer Interaction: Responding to customer inquiries through email and support cases, ensuring timely and effective communication.Issue Resolution: Conducting extensive troubleshooting and testing to resolve complex issues related to the ClickUp platform, escalating cases to Engineering or Developer teams when necessary.Product Knowledge: Maintaining a deep understanding of ClickUp's features and functionalities to provide informed assistance and recommendations.Documentation: Accurately documenting customer interactions, solutions, and bug reports in the support ticketing system to facilitate knowledge sharing and improve processes.Feedback Escalation: Identifying actionable customer feedback and escalating it to internal teams to contribute to product enhancements and improvements.Training and Education: Assisting customers in understanding and utilizing ClickUp features effectively to maximize their productivity.Collaboration: Collaborating closely with cross-functional teams, including Product and Engineering, to resolve customer issues and ensure the best possible user experience.Process Improvement: Contributing to refining support resources, such as internal documentation and customer-facing FAQs, to improve the overall support process.Problem Diagnosis: Providing detailed and concise reproduction steps, HAR files, and videos for reported defects, enabling Engineering teams to quickly identify and resolve issues.

In this role, I am responsible for providing top-notch support to our customers, ensuring their inquiries and issues are resolved promptly and effectively. My goal is to maintain customer satisfaction and loyalty by delivering exceptional service.Key Responsibilities:Customer Interaction: Responding to customer inquiries via email, chat, and phone, providing timely and accurate information.Issue Resolution: Troubleshooting and resolving customer issues related to the ClickUp platform, escalating complex cases to higher-level support teams when necessary.Product Knowledge: Maintaining a deep understanding of the ClickUp product and its features to provide informed assistance to customers.Documentation: Documenting customer interactions and solutions in our support ticketing system to ensure accurate records and knowledge sharing.Feedback Escalation: Identifying and escalating actionable customer feedback to relevant internal stakeholders to drive product improvements.Training and Education: Assisting customers in understanding and utilizing ClickUp features and functionalities to maximize their productivity.Collaboration: Working closely with cross-functional teams, including Product, Engineering, and Sales, to resolve customer issues and improve the overall customer experience.Process Improvement: Identifying opportunities to improve support processes and contributing to the development of support resources, such as FAQs and knowledge base articles.

Cagayan De Oro City, Northern Mindanao, Philippines

I worked as a Product and Process Trainer for a networking brand and a game development brand, focusing on training new hires. My responsibilities included:Training Delivery: Conducting training sessions for new employees on product knowledge and processes.Content Creation: Developing PowerPoint modules and interactive courses using Storyline360.Course Design: Designing engaging and effective training materials to enhance learning outcomes.Onboarding Support: Assisting new hires in understanding their roles and the company's products.This role required strong communication skills, instructional design expertise, and a deep understanding of networking products and processes.I worked as a Product and Process Trainer for a networking brand, focusing on training new hires. My responsibilities included: Training Delivery: Conducting training sessions for new employees on product knowledge and processes. Content Creation: Developing PowerPoint modules and interactive courses using Storyline360. Course Design: Designing engaging and effective training materials to enhance learning outcomes. Onboarding Support: Assisting new hires in understanding their roles and the company's products. This role required strong communication skills, instructional design expertise, and a deep understanding of networking products and processes.Skills: Product Training · Hands-on Training · Customer Experience · New Hire Training · Routers · Technical Product Training · New Hires

Cagayan De Oro City, Northern Mindanao, Philippines

Since starting as a part-time full-stack developer in March 2023, I have gained proficiency in a wide range of skills. I am adept in React.js, HTML, CSS (including Tailwind CSS), Next.js, TypeScript, and have experience with Vercel, Google Cloud Platform (GCP), Google App Engine, Google Apps Script, Hubspot API, JavaScript, GitHub, Microsoft Visual Studio Code, and Node.js. With this diverse skill set, I have developed a solid foundation in front-end and back-end development, enabling me to build dynamic and responsive web applications with seamless integration and collaboration.

Philippines

I worked as a Product and Process Trainer for a networking brand, focusing on training new hires. My responsibilities included:Training Delivery: Conducting training sessions for new employees on product knowledge and processes.Content Creation: Developing PowerPoint modules and interactive courses using Storyline360.Course Design: Designing engaging and effective training materials to enhance learning outcomes.Onboarding Support: Assisting new hires in understanding their roles and the company's products.This role required strong communication skills, instructional design expertise, and a deep understanding of networking products and processes.

Cagayan De Oro City, Northern Mindanao, Philippines

I worked as a Technical Support Agent for a well-known networking brand, assisting small and medium business clients. My responsibilities included:- Troubleshooting and Resolving Issues: Addressing a variety of technical problems, from connectivity issues to hardware malfunctions.- Customer Interaction: Communicating with clients via phone, email, and chat to provide clear and effective solutions.- Documentation: Keeping detailed records of customer interactions and technical issues, documenting solutions and best practices.- Escalation: Escalating complex issues to higher-level support or engineering teams when necessary.- Training and Knowledge Sharing: Assisting in training new team members and sharing knowledge to improve team efficiency.This role required strong problem-solving skills, excellent communication, and a deep understanding of networking products and technologies.

Cagayan De Oro City, Northern Mindanao, Philippines

I worked as a Chat Support Agent for a global networking brand, assisting clients with small office and home office networking products. My responsibilities includedTroubleshooting and Resolving Issues: Addressing various technical problems related to networking equipment and software.Customer Interaction: Providing clear and effective solutions through chat support.Documentation: Keeping detailed records of customer interactions and technical issues.Escalation: Escalating complex issues to higher-level support when necessary.This role required strong problem-solving skills, excellent communication, and a deep understanding of networking products and technologies.

Bachelor Of Science In Information Systems, Management Information Systems And Services

Bachelor Of Science In Information Systems, Information Technology