An experienced, ITIL qualified and Prince2 aware, Change and Release Manager with a proven track record of success working with high profile organisations on complex technology based projects. Acknowledged as being able to present technical solutions and bridge the gap between business requirements and technical expertise.Strong knowledge of all aspects of the Service Management lifecycle, especially in the areas of Change, Release and Deployment. Experienced member and manager of various support teams inlvolving relationships with Software Developers, Infrastructure Suppliers and Business Users. Key strength areas include: experience of detailed requirements analysis, technology systems roll outs and upgrades, incorporating staff training requirements. Handled multiple concurrent programs, budget control, team building and management, project planning, client/user relationship management and implementing solutions to improve business efficiency. A proven excellence in project management activities, Prince2 and ITIL qualified.