John Michael Cancio
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John Michael Cancio Email & Phone Number

Global Head of Client Services at Gresham
Location: London, England, United Kingdom 8 work roles 4 schools
1 work email found @itrsgroup.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

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Current company
Gresham
Role
Global Head of Client Services
Location
London, England, United Kingdom
Company size
173 employees

Who is John Michael Cancio? Overview

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Quick answer

John Michael Cancio is listed as Global Head of Client Services at Gresham, a company with 173 employees, based in London, England, United Kingdom. AeroLeads shows a work email signal at itrsgroup.com and a matched LinkedIn profile for John Michael Cancio.

John Michael Cancio previously worked as Global Head of Client Services at Alveo Technology and Head of Customer Support, International at Alveo Technology. John Michael Cancio holds Executive Mba (With Distinction), Business Sustainability And Management from The University Of Texas At Austin.

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Email format at Gresham

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{first_initial}{last}@itrsgroup.com
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Profile bio

About John Michael Cancio

My fascination with computing and finance has led me to rich opportunities to grow and lead exciting fintech companies, which I'm proud to be a part of. I help global operations and services to maximize the organization's technology teams and align with the business needs. I use the experience I have gained for over fifteen years in the financial technologies industry, amplified by my EMBA education in London to build and grow successful service teams. I have also led multicultural teams globally in major financial hubs, emphasizing team synergy and nurturing client relationships. I drive operational efficiency through effective monitoring, clear control and clean execution to obtain key results.MAJOR CAREER ACHIEVEMENTS➤ Lead and have a considerable impact on the growth trajectory and day-to-day operations of the business➤ Transformed the Client Services team that led to increased productivity, and maximized efficiency which resulted in a big improvement in satisfaction ratings in its global client-base➤ Built Managed Service in four global financial institutions in Asia Pacific, North America, and Europe (with a combined total of US$3Mn annual recurring revenue)Successfully delivered new software Proof-of-concept (POC) to major clients that resulted in new sales (US $2.5Mn)➤ Managed a global team of onsite consultants (team of 8) to deliver technical operational excellence ➤ Maximized the value of software in Equities, Commodities and FX platforms over a 14 year career in FinTech➤ Experienced working in major financial centers in Singapore, Hong Kong and London➤ Skyrocketed productivity, proactive monitoring & control and comprehensive reporting for a variety of stakeholdersCORE COMPETENCIES➤ Experienced in people management with multi-cultural teams in different geographical regions➤ Over 3 years Client management of global software solution with more than 5,000 users➤ Over 6 years project and program management (PMP certified) and successfully trained people in PM➤ Over 8 years experience in incident management (ITIL) and continuous process improvement➤ Expertise in Operational process and workflow design for managed services and offsite service centre ➤ Expertise in client on-boarding program managementSPECIALTIES➤ Financial data management, Data Science, Machine learning, Python, Spark, Kafka, Cloud-enabled services, REST API; Data Engineering and Data Warehousing; Service Delivery, Project Management, Business Analytics

Listed skills include Project Management, Business Analysis, Hadoop, Big Data Analytics, and 50 others.

Current workplace

John Michael Cancio's current company

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Gresham
Gresham
Global Head of Client Services
london, greater london, united kingdom
Website
greshamtech.com
Employees
173
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8 roles

John Michael Cancio work experience

A career timeline built from the work history available for this profile.

Global Head Of Client Services

Current
Gresham

London Area, United Kingdom

Jul 2024 - Present

Global Head Of Client Services

Alveo Technology

City Of London, England, United Kingdom

As Global head of client services I am responsible for driving strategic changes, leading a global multi-cultural team to service financial data management clients on-premise, in the cloud, hosted, or fully managed; and influencing long-term strategic direction of Alveo Services. It also involves management and coordination of the other AC Services.Alveo.

Mar 2023 - Oct 2024

Head Of Customer Support, International

Alveo Technology

London, England, United Kingdom

Alveo Tech (formerly known as Asset Control) is a market leader in enterprise financial data management. Deployed on-premise and cloud, it's industry standard risk managment, security and reliability of mission critical systems. The role responsibilities include leading a team that delivers strategic technological support to financial services firms.

Feb 2021 - Mar 2023

Global On-Site Manager, Managed Services

Itrs Group

London, United Kingdom

The role's purpose is to help clients simplify Information in to Real-time Actionable Insight to deliver "Best-in-breed" monitoring for the ITRS MS clients.As ITRS MS client base grows so does the need to provide effective on-site assistance, coordinated closely with the off-shore resources and the Professional Services and Client Services teams. The.

Mar 2017 - Jan 2021

Senior Consultant, Managed Services

Itrs

Hong Kong

Delivered ITRS Managed Service for Citigroup (Singapore) and CLSA.Perform and deliver Application performance management, real-time data analysis, service delivery, technology governance, project management.Manage off-shore team and direct guidelines for service support.Provide product knowledge and expertise, SME for sql, database and scripting.

Feb 2013 - Mar 2017

Production Support Specialist

Standard Chartered Bank

Singapore

  • Lead a group for the development, migration and enhancement of ITRS-GENEOS project in the Financial Market Solution Delivery department. The project involved planning, organization, collaboration and commitment from.
  • Co-wrote a monitoring framework for various trading systems in UNIX, Solaris, Linux and Windows which resulted in increased visibility, real-time mitigation of critical events, pro-active monitoring and value added.
  • Provided excellent technical support for projects involving data transfer, reporting and interfacing with systems like Bloomberg, Sophis, Murex, Scrittura and Asset control. Collaborated with different teams to solve.
  • Solved production issues involved in an internal cross-asset platform for trade booking and risk management. This includes incident & problem management, root cause analysis and post-issue prevention, pro-active.
  • Collaborated with different teams i.e. AC, Murex, ETL, TLM, BPMS to resolve data breaks in trades involving FX, Rates, Credit, Equity Derivatives and Structured products. Performed investigation in trade level.
Nov 2009 - Nov 2012

Systems Engineer

Commverge Solutions

Philippines

  • Project team member to deliver an interface solution for a deep packet inspection system (DPI) in a leading telecommunications company.
  • Managed network infrastructure and provided on-site maintenance of data servers.
  • Collaborated with client side teams to deliver high-tech solutions and translate customer requirements.
  • Created business proposals, prepared Request for Information (RFI) documents for various projects.
Apr 2008 - Nov 2009

Application Developer

Gt Solutions

Philippines

  • Development team member for dynamic web applications for different VOIP and internet fax solutions.
  • Translated user requirements into product features that enhance user interaction and experience.
  • Collaborated with the marketing team to deliver high quality solutions optimized for the web.
  • Managed expectations of different internal and external stakeholders.
Dec 2005 - Feb 2008
Team & coworkers

Colleagues at Gresham

Other employees you can reach at greshamtech.com. View company contacts for 173 employees →

DR David Ramirez David Ramirez Colleague at GreshamNew York City Metropolitan Area, United States View → DS Darryl Snover Darryl Snover Colleague at GreshamCherryville, Pennsylvania, United States, United States View → HM Hichem Mahmoud Hichem Mahmoud Colleague at GreshamDélégation Kébili Sud, Kébili, Tunisia, Tunisia View → JC John Charlton John Charlton Colleague at GreshamCricklade, England, United Kingdom, United Kingdom View → CA Camilo Andrade Camilo Andrade Colleague at GreshamBogota, D.C., Capital District, Colombia, Colombia View → DM Declan Meads Declan Meads Colleague at GreshamBath, England, United Kingdom, United Kingdom View → DS Desiree S. Desiree S. Colleague at GreshamNew York City Metropolitan Area, United States View → CB Cassie Boland Cassie Boland Colleague at GreshamLuxembourg, Luxembourg View → SW Steven Weinberg Steven Weinberg Colleague at GreshamManchester Center, Vermont, United States, United States View → EC Emily Corney Emily Corney Colleague at GreshamChelmsford, England, United Kingdom, United Kingdom View →
4 education records

John Michael Cancio education

Executive Mba (With Distinction), Business Sustainability And Management

The University Of Texas At Austin

Studied Management Sustainability as an International Exchange student, taught by professor John Doggett.

Bachelor Of Science (Bs), Industrial Engineering

University Of The Philippines

Activities and Societies: Feasibility StudiesModules include: • Business Management • Management Information Systems • Quality Control and.

Secondary Education, Math And Science

Philippine Science High School

Activities and Societies: Samapi

FAQ

Frequently asked questions about John Michael Cancio

Quick answers generated from the profile data available on this page.

What company does John Michael Cancio work for?

John Michael Cancio works for Gresham.

What is John Michael Cancio's role at Gresham?

John Michael Cancio is listed as Global Head of Client Services at Gresham.

What is John Michael Cancio's email address?

AeroLeads has found 1 work email signal at @itrsgroup.com for John Michael Cancio at Gresham.

Where is John Michael Cancio based?

John Michael Cancio is based in London, England, United Kingdom while working with Gresham.

What companies has John Michael Cancio worked for?

John Michael Cancio has worked for Gresham, Alveo Technology, Itrs Group, Itrs, and Standard Chartered Bank.

Who are John Michael Cancio's colleagues at Gresham?

John Michael Cancio's colleagues at Gresham include David Ramirez, Darryl Snover, Hichem Mahmoud, John Charlton, and Camilo Andrade.

How can I contact John Michael Cancio?

You can use AeroLeads to view verified contact signals for John Michael Cancio at Gresham, including work email, phone, and LinkedIn data when available.

What schools did John Michael Cancio attend?

John Michael Cancio holds Executive Mba (With Distinction), Business Sustainability And Management from The University Of Texas At Austin.

What skills is John Michael Cancio known for?

John Michael Cancio is listed with skills including Project Management, Business Analysis, Hadoop, Big Data Analytics, Sql, Business Intelligence, Data Visualization, and Performance Dashboards.

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