Service Engineer(Refrigeration)
CurrentTo undertake all refrigeration reactive and planned maintenance tasks allocated and completed to an agreed standard Be available when on call to ensure effective response & resolution to satisfy customer needs and escalating where appropriate Ensure compliance with all health and safety requirements and adhere to best working practices at all times Achievement of tasks within SLA times and work orders opened and closed in real time Timely completion of reactive and planned works carried out to agreed standards, achievement of first fix and equipment uptime . Ensure parts and materials are ordered in a timely manner through company processes Compliance of Health and Safety regulations Timely submission on timesheets Deal with and make safe all Health & Safety related issues following processes laid down by the Health and Safety policy To work proactively to manage task volumes in conjunction with the Planning and Despatch team Ensure appropriate audits and checks (seasonal) are carried out in line with standards provided To order and fit parts or components as prescribed by company procedures To notify the P&D team of procedural task condition on completion of works To provide regular updates to P&D team on task status Investigate and report in detail any problems and incidents To actively support colleagues building a teamwork approach To provide Refrigeration support as required, e.g. advice regarding major operational issues To attend training courses as and when necessary to ensure personal development and keep your technical knowledge up to date Able to effectively diagnose and identify faults and failures with equipment and systems and provide effective solutions and escalate where necessary.
