Very fortunate to lead a team of software engineers on the mission to serve our everyday community heros. My role leads development staff as well as exploring new technical opportunites for STEMLogic.

SDSI relies on forward project momentum to drive innovation and change within the Emergency Services community. I am currently providing expert consultation to a number of pivotal client projects that will further equip clients to maintain their world-class industry status and capability, and in turn bolster SDSI's ability to service and support their efforts. This role requires me to deliver technical and non-technical presentations to clients at senior user, technical and senior leadership levels, often at short notice. I also maintain communication across technical and project teams internally and externally, and also offer expert technical mentoring as required. Coordination with US-based external vendors is also an important requirement. This role reports directly to the CEO.

Since inception SDSI has been focused on diligent Business Process management, implementing and maintaining ISO9001 early. ISO27001 is now here and SDSI has moved early in certifying to ISO27001. As Business Process Specialist, I was initially responsible for working with the Quality Systems Manager to implement ISO27001 from the ground up. Following SDSI's achievement of ISO27001 certification in 2019, I have share ongoing responsibility for auditing processes, working with external auditors to achieve re-certification, as well as maintaining buy-in on all levels of the organisation.

A corporate restructure brought about the urgent need for a Software Development team manager to manage and lead the team of professional engineers. I was initially tasked with bringing a critical project to delivery, which shortly thereafter completed a successful rollout and has now become a critical stepping stone to a new chapter for SDSI's product line. Beyond this the role largely required championing and implementing ongoing process improvements and providing team guidance. The role also required ongoing technical engagement in major project milestones, critical incident response and other business management activities.During the Covid-19 lockdown period I was very proud to have lead the development team into a productive work-from-home format of business.Managing team dynamics, ensuring deadlines are met, estimating effort for quotes, keeping abreast of technical training requirements while also keeping up-to-date on external project events and system issues were all in a day's work, as was reports directly to the CEO.

This role has evolved with the organisation. In a given day I could be mentoring Support staff, working through Business Development projects, steering software engineering through project management, leading the organisation through implementation of Information Security standard ISO27001, as well as applying my 10+ years of solution knowledge to critical client projects.

My IT career started in the deep end, with 24x7 Support for mission critical clients that were all remote. Challenges came often with many new solution integrations happening alongside Support.I also took on responsibility for maintaining the office computer network which comprised a Microsoft Small Business server, a workstation for each team member and over time an expansive virtual machine library built to facilitate the Engineering and Support operations.

The VP Global Support at SDSI supervises and mentors the Support Engineer team at SDSI in their work to maintain and enhance the mission critical data systems installed at our domestic and international customer sites. Responsibility for ensuring frontline 24/7/365 support offering runs smoothly in times of need.Now managing this team that I worked in for the past few years, the role has been an excellent segue into the more powerful and influential position of problem solving and service delivery. The addition of new recruits has given me an opportunity to create an effective team work environment and meet the company's challenges through my direct reports. As the business evolves to leverage new technologies, these challenges continue to test the team's ability to refine process and deliver results. It is important to identify and streamline challenges that can hinder team performance, I place a particularly emphasis being thorough and managing scope-creep.In the past few months the team has become distributed across multiple sites, adding to the challenge of maintaining team unity. Keeping the team socialised and included on weekly catchups (formal & informal) has been important in maintaining a collaborative work environment.

As Senior Support Engineer I was recognised as possessing in-depth knowledge and highly refined skills required for SDSI's support operation. In addition to the Support Engineer role I was charged with the responsibility of training and supervising junior staff.

A fully technical role, as Support Engineer I was required to engage with customers to understand their needs and develop a solution. Business-as-usual support involved in-depth Level 2 troubleshooting, engaging with the Engineering team on tricky problems and on-call responses to mission critical systems. Aside from this, project work was an important additional element of the customer's needs; I assisted by developing & testing upgrade procedures and executing upgrades that were time-sensitive.