John Cao Email & Phone Number

San Jose, Ca, Us

San Jose, California, United States

San Jose, Ca

San Francisco Bay Area

I am the first in the line of technical support for end-users, resellers, and for people looking for more information. I create and provide technical documentation for all users that require assistance. I also provide step-by-step instructions to troubleshoot and guide any user for installations and repairs. I provide constant interaction with the main office in Singapore and help correlate any issues we have at the US branch to them, along with validating and updating the Salesforce database. I manage and maintain the printers use for demos and sample prints. I support all the sales team with my technical knowledge whenever necessary.

Humble, Texas

Provided basic and advanced IT support as well as computer repair, network installation, remote desktop assistance, and security installation. Started off originally by helping friends of friends with their basic computer problems and my parent's older friends that needed help with their computers and installing their karaoke systems. By January 2017, I started getting calls from other random people that needed help as well, and then gradually started working with security camera installation, minor cable wiring, and then doing some remote desktop assistance thru teamviewer.

Humble, Texas

Sorted boxes, did logistics, mostly manual labor

Humble, Texas

Worked as a cashier and stocker, but main role was to help customers with their office supply purchases and to sell warranties.

Houston, Texas Area

Cashier, Stocker, and helped with sales in all A/V merchandise

Humble, Texas

Cashier, Stocker, and helping out customers.