• Worked on-site at Google in San Francisco, supporting Google Cloud Platform.• Helped GCP customers with App Engine, Dataflow, BigQuery, Cloud Composer, Cloud Storage and Cloud SQL for a better troubleshooting experience.• Documented and reproduced customer issues using Bash, Terraform and Ansible to speed up case resolution time.• Worked with Google engineering teams to solve customer issues, file feature requests, and gather info on new product releases.

• Migrated 40+ Apache reverse proxy servers to new Single Sign-On environment to improve the authentication experience for 100,000+ Blackboard users.• Automated deployment of health check scripts allowing for load balancer failover at the access tier & directory tier.• Developed Ansible roles & playbooks to let product owners deploy their application instances at will.• Version controlled nightly backups for 24 Access Manager servers in six environments, allowing the team to track configuration changes in each environment via Gitlab or “git blame.”• Ensured SSL-only access to 25+ WebLogic admin servers with custom Ansible role, preventing plain-text authentication.• Wrote Selenium script to get authentication and authorization metrics.

• Documented & repaired bugs in legacy authentication infrastructure to improve the reliability of university services.• Scripted the cloning process of Access Manager servers to standardize server provisioning in each environment.• Improved ticket response time by automating common requests from product owners, end users, and support staff.

• Federated with 7+ local school districts, providing county administrators access to Department of Education resources.• Worked with application owners to audit URL protection policies, preventing unauthorized access to state websites.• Provided support with issues related to user authentication, authorization, provisioning, and deprovisioning to fill knowledge gaps within the desktop support team.