John Cardona Email & Phone Number

Rockland, Ma, Us

• Lead a cross-functional team of engineers to drive proactive IT services and escalation support, ensuring seamless service delivery and system optimization.• Oversee proactive services and escalation engineering, ensuring smooth network operations and best-in-class service delivery.• Collaborate with department heads to align strategies for optimizing service value and customer satisfaction.• Maximize team productivity in key areas such as backup management, monitoring, and alert systems.

Brooklyn, New York, Us

• Managed a team of Network Administrators to resolve high-priority incidents, streamline workflow, and enhance performance metrics.• Implemented Entra PIM roles for on-demand access, enhancing security protocols for technicians.• Conducted performance reviews and led initiatives to improve KPIs and overall service metrics.• Trained team members on platforms such as ConnectWise, Kaseya, and ITGlue for operational efficiency.

Brooklyn, New York, Us

• Resolved technical incidents in line with SLAs and led the deployment of servers, cloud apps, and firewalls.• Managed time-tracking and client communication via ConnectWise, providing clear documentation of work.• Configured Sonicwall Firewall policies, ensuring secure network environments.

Melbourne, Vic, Au

• Supported a global workforce across 5 continents, managing AWS, Office 365, and GSuite accounts.• Administered network monitoring and f5 load balancers for optimal system redundancy.• Provided critical technology onboarding and AD replication management, ensuring smooth global operations.

Bedford, Massachusetts, Us

• Supported 170+ users by managing Active Directory, VPN connections, and SQL queries for troubleshooting.• Ensured business continuity through robust backup solutions and network security configurations.