Business Leader and Operations Director that directs weekly reviews with Operations Managers, Shift Managers and Team Managers on overall performance of all key performance indicators. Conducts weekly teaching sessions with program leaders on competencies and business philosophies. This way a singular direction is established so that a singular goal of exceeding expectations is met.Oversees Service Delivery Management that encompasses requirements from Recruiting, Training, WFM, HR, LR, ER, Facilities and Quality to support a more efficient and effectively ran operations. This is so all stakeholders will be satisfied and provided back with value from all support services.Client Services expert that prepares and presents Operational Commitment Plans to vendor management on Weekly Business Reviews and Quarterly Business Strategic Reviews. Ensures that clients requirements are delivered on a timely manner.Manages P&L for the program to meet maximum revenue without compromising quality of work. Ensures that ratio's are at standard for overhead to remain constant thus seeing minimized expenditures. Prepares reports and analysis to increase profitability of the program and meet expected numbers.Specialties: Driving Performance in the following Lines of Business:Inbound and Outbound Sales ManagementOutbound and Inbound On-boarding ManagementCustomer Service ManagementRetention ManagementOrder and Sales Support ManagementCyber Risk and Fraud ManagementOther Competencies Mastered:Client Services ManagementEffective Analysis and Strategies for P&L ManagementDeveloping Self and Others through DDIWorking Black Belt for Six Sigma and Green Belt CertifiedProject Management though PMI