John Carroll Email & Phone Number

Garden St Ballina Co Mayo

• Responsibilities:
• Establish a limited company to operate as a Retail Newsagent
• Establish supplier contracts with key newspaper distributors, National Lottery, An Post, Wholesale Suppliers and other suppliers.
• Responsible for overall management and directorship of all aspects of the business.

Dublin

• Responsibilities:
• Advise Client on the right-sized and fit-for-purpose retained IT Team to ensure high quality IT Service is delivered to the Client Business and to effectively manage the contractual obligations of the Service Provider.
• Based on the strategic objectives of the Client, recommend the medium-long term retained IT Team structure
• Critically analyse contractual documentation and recommend the appropriate Governance and Service / Operating Model required to effectively manage their business from Day 1 of outsourced arrangements.
• Preparation of supporting documentation required to establish the recommended retained structure e.g. Job Descriptions, SLA Observations, Presentations on approach, Business Case for Client Board Approval.

Cabinteely Dublin 18

• Responsibilities:
• Lead the management of IT Service for Retail Banking and Banking 365Online (270 Branches and 2 Call Centres with 7,500 end-users).
• Executive Stakeholder Management through continuous, effective and timely communications on progress updates and incidents effecting IT Service.
• Drive pro-active delivery of solutions to IT issues.
• Lead the delivery of infrastructure enhancements identified by Stakeholders as critical to business continuity.
• Manage IT Service Suppliers to contractual obligations, Service Level and Operating Level Agreements.

• Responsibilities:
• Designed and deployed the Future Branch Model (FBM) to 90 strategically important Branches over 3 yrs. €60m Capital Investment. This positioned Bank of Ireland to maximise sales opportunities and migrate routine.
• Led a diverse team of 11 professionals to deliver the Capital Programme. This included Architects, Designers, Building Project Managers, and Admin Staff.
• Built strong relationships with internal groups (i.e. Finance, Procurement, Strategy, Retail/Regional Exec Teams, IT and Manufacturing) in order to keep the Program on track
• Chaired Stakeholder and Steering Group Meetings throughout the transformation programme giving progress updates and conveying confidence that program direction and deliverables were on track.
• Responsible for the Capital Projects Program which needed to be kept flexible to accommodate additional projects as required by Executives (e.g. centralised back office support units).

• Responsibilities:
• Management of all Service and Operations activities within the Region(44 Branches)
• Design and implementation of strategic initiatives to drive productivity improvements and efficiencies within the Region and position Business Units for growth and Customer care.
• Manpower planning for all Business Units, including delivery of manpower reductions in line with implementation of online alternatives and centralisation initiatives.
• Management of Compliance and Audit Reports and implementation of recommendations within specified timeframes.
• Led the implementation of SOX Branch based regulatory controls across BOI Network.

Management, Business Administration And Management, General, A

Activities and Societies: MBA Fundamentals (2014) Diploma in Management (Henley - 2001) Business Managment

Mba Fundamentals, Certificate

Fast-track course covering 5 key areas of MBA. Finance,Marketing, HR, IT and Strategy.

Leaving Certificate

Student

Education record

2012 ITIL Foundation Certification 2009 Advanced Negotiation Skills – BOI Procurement 2009 Lead for Excellence Program – BOI / Accenture.