John Carroll Email & Phone Number

Garden St Ballina Co Mayo

Responsibilities:• Establish a limited company to operate as a Retail Newsagent• Establish supplier contracts with key newspaper distributors, National Lottery, An Post, Wholesale Suppliers and other suppliers.• Responsible for overall management and directorship of all aspects of the business.

Dublin

Responsibilities: • Advise Client on the right-sized and fit-for-purpose retained IT Team to ensure high quality IT Service is delivered to the Client Business and to effectively manage the contractual obligations of the Service Provider in an IT Outsourced arrangement • Based on the strategic objectives of the Client, recommend the medium-long term retained IT Team structure • Critically analyse contractual documentation and recommend the appropriate Governance and Service / Operating Model required to effectively manage their business from Day 1 of outsourced arrangements. • Preparation of supporting documentation required to establish the recommended retained structure e.g. Job Descriptions, SLA Observations, Presentations on approach, Business Case for Client Board Approval.

Cabinteely Dublin 18

Responsibilities: • Lead the management of IT Service for Retail Banking and Banking 365Online (270 Branches and 2 Call Centres with 7,500 end-users). • Executive Stakeholder Management through continuous, effective and timely communications on progress updates and incidents effecting IT Service. • Drive pro-active delivery of solutions to IT issues. • Lead the delivery of infrastructure enhancements identified by Stakeholders as critical to business continuity. • Manage IT Service Suppliers to contractual obligations, Service Level and Operating Level Agreements. • Lead problem and incident management to effectively restore service and make informed decisions to mitigate Service Impact on Bank Customers. • Trend analysis to identify potential future issues and taking preventative actions. • Front-end system upgrades and s/w distribution ensuring minimum Service impact. Achievements:  Service Management Team received Recognition Award for contribution and commitment to IT Service throughout 2013.  Significant contribution to PC Replacement Program (12,000 PCs)  Significant contribution to planning of telecoms fibre network upgrade  Led the reduction high severity incidents at Branch level from 70 per month to 9 per month, through concentrating on key areas for improvement

Responsibilities: • Designed and deployed the Future Branch Model (FBM) to 90 strategically important Branches over 3 yrs. €60m Capital Investment. This positioned Bank of Ireland to maximise sales opportunities and migrate routine transactions to automated systems while giving Customers an excellent in-Branch experience. • Led a diverse team of 11 professionals to deliver the Capital Programme. This included Architects, Designers, Building Project Managers, and Admin Staff. • Built strong relationships with internal groups (i.e. Finance, Procurement, Strategy, Retail/Regional Exec Teams, IT and Manufacturing) in order to keep the Program on track • Chaired Stakeholder and Steering Group Meetings throughout the transformation programme giving progress updates and conveying confidence that program direction and deliverables were on track. • Responsible for the Capital Projects Program which needed to be kept flexible to accommodate additional projects as required by Executives (e.g. centralised back office support units). • Managed the external Design Team and Building Contractor Teams Management. • Continued Minor Works Program for all Branches in parallel with the Capital Program • Other works as required including implementation of Security Report recommendations, painting & decorating, ad-hoc requests. Achievements  Program completed to plan and budget  Delivered establishment of 12 Branch Centralised Support Units within the last 9 months of the program while keeping FBM Capital Programme on track  Backlog of 75 Security Reports complete within the same timeframe  120 minor works jobs completed each year of the capital programme, clearing significant backlog  Facilitated the implementation of 200 Lodgement ATMs in 2010 / 2011.

Responsibilities: • Management of all Service and Operations activities within the Region(44 Branches) • Design and implementation of strategic initiatives to drive productivity improvements and efficiencies within the Region and position Business Units for growth and Customer care. • Manpower planning for all Business Units, including delivery of manpower reductions in line with implementation of online alternatives and centralisation initiatives. • Management of Compliance and Audit Reports and implementation of recommendations within specified timeframes. • Led the implementation of SOX Branch based regulatory controls across BOI Network. • Cost Management and continuous reduction of operating and discretionary costs. • Managed Staff Recruitment and Transfers both inter- and intra-regional. • Participation in management of staff disciplinary cases, cash differences, poor practices, breaches of guidelines and policies. • Chaired monthly Customer Service Manager Meetings and Branch Manager Meetings to update on service and operations issues, progress reporting and launch of new initiatives. • Managed annual Talent Planning and Training Needs Analysis for employees within the role remit. • Branch building upkeep and refurbishment case writing and approval. Achievements:  Achieved No.1 Region within the Network on Costs and Customer Care for years 2004 and 2005.  Achieved staff savings of 40 FTE (full-time equivalents) each year for 2002 and 2003.  Implemented workload efficiencies, staff workload measurement and operating cost reductions delivered savings of 25% (4m year-on-year).  Developed proposals and associated business cases which effected closure of 4 x Travelling Banks within the region realising annual cost avoidance of €700k p.a.  Oversaw business cases and closed 3 x sub-offices within the Region. Business was retained in parent branches in all cases. This resulted in an annual operating cost saving of €550k p.a.

Management, Business Administration And Management, General, A

Activities and Societies: MBA Fundamentals (2014) Diploma in Management (Henley - 2001) Business Managment

Mba Fundamentals, Certificate

Fast-track course covering 5 key areas of MBA. Finance,Marketing, HR, IT and Strategy.

Leaving Certificate

Student

Education record

2012 ITIL Foundation Certification 2009 Advanced Negotiation Skills – BOI Procurement 2009 Lead for Excellence Program – BOI / Accenture.