Lead recruitment, application process, training, program monitoring, regular communications and updates for all volunteerism related to all existing units in the service area. | Market division activity, growth and events through design and distribution of Newsletter, Social Media, and printed materials | management and restructuring of the annual operating budget of Units | Serve as communications and resources liaison between the council and 9-15 scouting Units in Jacksonville | Facilitate Meeting operations in absence of Unit leader | Implement and verify training for new Unit leaders | Charter New and returning Units according to BSA 12-step Chartering Process | Achieve and maintain a BSA existing unit youth membership retention rate of 50% or more | maintained division website and created marketing materials for training and promotions of District | Manage expenditure and funding disbursement of program sites and total budget | establish and maintain relationships with new and existing community partners, potential donors and stakeholders

As a seasoned design professional, I have taken on various responsibilities such as coordinating and conducting client meetings to evaluate and discuss project progress. I have played an instrumental role in establishing organizations' identities, rebranding their business image, and creating visually striking logos, websites, illustrations, and marketing materials for print and digital platforms. In addition, I have been actively involved in developing visually appealing websites, ensuring optimal navigational design and functionality while facilitating effective dialogue with clients. I have maintained the site by updating and refreshing content and images, and analyzing site traffic to recommend site changes and improvements. Furthermore, I have leveraged my expertise in print design and marketing services to promote clients' organizations by designing all marketing and promotional materials and providing program support. I have also taken the lead in initiating and maintaining timelines for the development, production, and mailing of all marketing pieces. Lastly, I have liaised with printers to provide specifications and inspection of proofs, ensuring the highest quality of printed materials.

Monitored and troubleshooted audio output of the soundboard for services and special events. Maintained secondary audio CD output of services and special events for duplication. Had the responsibility of training new members in classes provided by the IT ministry as needed. Posted and maintained posts for the Facebook and Twitter pages for the church and charter school profiles. Planned and executed speaker presentations and accompanying media assets of live event programs according to event producer agenda guidelines.

Managed, distributed, and resolved inbound daily chapter support for the 150 chapters globally. Collaborated with the Salesforce Administrator and Director of Salesforce Operations to identify training gaps, system break/fixes, and potential enhancements based on customer support feedback. Provided and helped create appropriate training materials for headquarters and chapters to leverage supported technology in their day-to-day operations. Maintained positive relationships with customers throughout issue resolution. Worked with chapters and headquarters staff to understand customer needs to help build and deliver reports based on data within Salesforce. Supported the Salesforce Administrator and Director of Salesforce on projects associated with Salesforce functionality and other software applications. Helped communicate information about training, enhancements, or other important material to chapters and headquarters staff as needed.

Lead recruitment, application process, training, program monitoring, regular communications and updates for all volunteerism related to all existing units in service area. | Market division activity, growth and events through design and distribution of Newsletter, Social Media and printed materials | management and restructuring of annual operating budget of Units | Serve as communications and resources liaison between the council and 6-14 scouting Units in Jacksonville | Facilitate Meeting operations in absence of Unit leader | Implement and verify training for new Unit leaders | Charter New and returning Units according to BSA 12-step Chartering Process | Achieve and maintain a BSA existing unit youth membership retention rate of 50% | maintained division website and created marketing materials for training and promotions of quadrant | Manage expenditure and funding dispersement of a minimum of 15 program sites with total budget of $23-$25,000 | establish and maintain relationships with new and existing community partners, potential donors and stakeholders

Rebrand and maintain website presence for Phoenix, AZ based Non profit | Post original content and maintain social Media Platform Profiles | serve as a training mentor of design and media resources for mentors and coaches of program as appropriate |

Maintain ongoing Creative Media Asset creation, maintenance of Social Media Platforms, and website updates for 5000+ youth spanning 150 Youth Leadership programs Globally. | Develop and implement the program’s online presence via the insertion of 150+ chapter activity content for the National Program’s official newsletter, web page, social media platform, and press releases. | Interface with the IT team for design feedback and functionality of online communications based on Chapter leadership feedback. | Adapt chapter communications to technology and social media trends and implement changes and/or additions appropriate to the program. | Review submitted local program materials content, to ensure adherence to National program guidelines and serve as a brand expert to ensure externally developed materials conform to standards.

Received and resolved approximately 20-30 inbound telephone calls and/or e-mail inquiries per day via queuing system, while providing excellent customer service | Consulted directly with clients to affect positive changes to their Internet marketing service, including applying changes to websites, social media and other services to improve their online presence | Communicated technical information in a non-technical way, providing step-by-step instructions to ensure clients understood the process | Completed changes to website and social media services using a WYSIWYG editor and/or making adjustments to HTML/CSS code | Completed graphic design updates, including cropping, resizing, enhancing images, using Adobe Photoshop to improve visual appeal | Reviewed and recommended enhancements to website and social media services using commonly accepted design principles, in order to improve website traffic and user experience | Participated in department-wide pre-launch testing, including 18 team member Screenshare features to ensure a seamless website launch.

Solicited 1/3 of District operation capital through community gifting and donations, increasing available funds for operations. Marketed division activity, growth, and events through designing and distributing newsletters, social media and printed materials, creating a wider reach and increasing participation. Served as communications and resources liaison between the council and 6-14 scouting Units in Jacksonville, ensuring seamless operations and better collaboration. Facilitated meeting operations in the absence of unit leader, managing and coordinating activities effectively. Implemented and verified training for new unit leaders, ensuring adherence to BSA policies and improving leadership skills. Chartered new and returning units according to BSA's 12-step chartering process, enabling the smooth functioning of scouting units. Achieved and maintained a BSA existing unit youth membership retention rate of 50%, ensuring a stable membership base. Maintained the division website and created marketing materials for training and promotions of quadrant, boosting visibility and interest. Contributed to 9% membership growth in the Division's service area, increasing participation and engagement.

Facilitated direct classroom instruction lessons to supplement computer-based learning while maintaining the staff terminal for the computer-based portion of classroom instruction. Presented and provided supplemental work for the computer-based portion of classroom instruction and created subject-appropriate final projects for student’s final exams. Compiled concise student course completion ledgers upon student’s completion. Designed school logo flyers, open house promotions, website layout design, graduation program, and banners utilized by 16 various school campuses in Duval County. Was responsible for designing and maintaining the program website encompassing information and activities of the 16 campus sites throughout Duval County. Setup and implemented social network accounts for program promotion via MySpace.com and Facebook.com, while also assisting in site updates, testing, and improvements as necessary.

Constructed layouts for interactive forms used by clients, while facilitating form design workflow among 10 designers. Assisted in forms testing, mapping, and training as required. Interfaced weekly with local team leads and remotely with other team contacts on project progress and upcoming developments/changes. Assisted the lead workflow administrator in addressing priority rewrites/designs sent to the client support site. Re-organized and implemented a filing system for archiving forms designed and tested. Improved mini training manuals utilized by the team as part of skills training.

Graphic production of catalog pages, brochures and other promotional materials needed to promote company products | Download the appropriate product information from the advertising department on product prices, graphics and SKUs for creating marketing materials | Corrected Flyer layout according to proofreader’s corrections | Reproduced layout and theme of client’s promotional items according to company’s brand template(s) | Participate in software training as necessary.

Supervised 10-17 year old youth clients throughout their residential stay | Documented complete records of agency contacts, clients’ intakes and behavioral concerns | Attained an excellent level of reliability during “On-Call” worker status | Provided transport clients to appointments, school and elsewhere as directed | Created new agency forms to simplify verification of duties on shift | Faciliated recreational activities within and outside agency while in residency.

Counselor/Wilderness Counselor, Wolverine Human Services, Vassar, MI Nov. 1997 - Aug. 31,1998Treatment Counselor, Wolverine Human Services, Saginaw, MIAug. 23, 1999 - Aug. 30, 2002---------------------------------------------------Led four-hour “wilderness” activities with 10-14 residential clients weekly | Developed new agency forms to simplify daily documentation of client’s activities | Provided documented ledger of Clients activities for agency records and supervisor’s view during their absence | Coordinate and facilitate client's leisure activities as needed. | Participated with clients during annual 5 Day Camping Trek on and off campus facilities | assisted vocational instructors and traditional educational staff with supervision of youth client in a medium security adjudicated setting