John Cundy Bartels Email & Phone Number

Toronto, Ontario, Canada

■ I lead cross-functional teams in the successful delivery of software development projects.■ I Facilitate all Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives.■ Collaborates with Product Owners to prioritize the product backlog and define clear sprint goals that align with user needs and stakeholder objectives.■ Collaborates with developers and UX designers to create a user-friendly platform that addresses early-stage user challenges.■ I Identify and mitigate project risks, ensuring minimal impact on project timelines and deliverables.■ I foster a culture of continuous improvement by implementing feedback from retrospectives and team discussions to exceed sprint goals and deliver high-quality app iterations.■ I utilized Jira for tracking project progress, managing tasks, and reporting on key performance metrics.

Accra Metropolitan District, Greater Accra Region, Ghana

Project: Public Library Modernization | Budget: $600,000Scope: Upgrade an existing library by incorporating digital resources, internet access, and community learning spaces to foster education and digital literacy■ Spearheaded the modernization of a public library, transforming it into a digital literacy hub serving thousands of residents.■ Collaborated with stakeholders to define project goals, aligning with community needs for digital resources and modern learning spaces.■ Managed project schedules and risk mitigation strategies, achieving 95% on-time completion despite budget constraints.■ Led the implementation of digital systems, including public access computers and online catalogues, enhancing accessibility.■ Increased community trust and engagement by 30% through transparent communication and delivering a high-quality, impactful project.

Accra, Greater Accra Region, Ghana

Project: Rural Road Rehabilitation Project | Budget: $3 million Scope: Rehabilitate 15 Kilometers of deteriorated rural roads to improve transportation and connectivity for local farmers and residents■ Collaborated with stakeholders to define project scope, objectives, and deliverables, resulting in a comprehensive project charter that aligned community needs with strategic goals.■ Identified and mitigated risks proactively, ensuring the project stayed on track and adhered to technical and safety specifications.■ Delivered the project 10% under budget while maintaining a 95% on-time milestone completion rate, setting a benchmark for efficient project execution.■ Managed stakeholder communications and documented project meetings, ensuring accurate capture of decisions and action items.■ Improved transportation efficiency for over 5,000 residents, reducing travel time by 30% and enhancing connectivity to local markets.■ Conducted a final project evaluation, including road safety audits and a community satisfaction survey, which reported a 90% approval rating from residents.Key Achievements:■ Successfully rehabilitated 15 kilometres of rural roads, boosting local economic activity by improving transportation and connectivity.■ Achieved a 30% reduction in travel time for farmers and residents, facilitating better access to markets and services.

Kumasi Metropolitan District, Ashanti Region, Ghana

Project: Customer Experience Enhancement | Budget: $8,000 ■ Increased revenue by 15% by redesigning the dining experience and implementing advanced customer feedback systems.■ Enhanced customer satisfaction scores by 20% through targeted staff training programs and service process improvements.■ Reduced service delivery times by 10% by analyzing workflow inefficiencies and introducing optimized procedures.■ Retained 90% of loyal customers year-over-year by focusing on personalized interactions and high-quality service.■ Analyzed customer insights to identify pain points, translating findings into actionable improvements for operational efficiency.■ Collaborated with stakeholders to establish goals for enhanced service quality and guest experience.

Master Of Science, Project Management

Project | Charity Fundraising Project. ◆ Developed project plan with precise milestones, resource allocations, and team role definitions.

Master Of Business Administration - Mba, Business Administration And Stratecgic Management,, A

I am eager to apply this knowledge and expertise to add value to diverse business projects in the professional realm.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Project Management, Information Technology Agile Project Management