John Black Email & Phone Number

Billerica, Ma, Us

United States

United States

Provide remote support on Avaya product line for Harvard Pilgrim Healthcare account. Support includes CM, IP and digital sets, One-x Communicator, One-X Agent, Aura Messaging, CMS and WFO. Interface with users via desktop sharing, phone, e-mail and Service Now ticketing system. Play an integral part in facilitating the merger of Harvard Pilgrim Healthcare and Tufts Healthcare.

Quincy, Ma.

Provide experienced remote and on-site support for Avaya, Cisco and Nortel applications. Includes CM, CMM, Session Manager, System Manager, Contact Center, Aura Messaging, IP Office, Cisco servers, Media Gateways, Call Pilot, NRS and Element Manager. Services also include desktop support.

Provide experienced remote and on-site support for Avaya and Nortel applications. Includes CM, CMM, Session Manager, System Manager, Contact Center, Aura Messaging, IP Office, Media Gateways, Call Pilot, NRS and Element Manager. Services also include desktop support

Field Engineer: Executed mac and service work for customer base. Worked on Avaya and Nortel equipment including CM, AAM, Session Manager, System Manager, Gateway set up and installation, IPO, Call Pilot, Symposium/Call Center, NRS, Element Manager, Mini Carrier and Fiber Remotes, Norstar and BCMs. On-site tech for Aspen Technologies three days a week. On site tech for Progress Software two days a week. Fill in at NOC as needed. Completed site surveys for installations and potential customers. Responsibilities include an on-call shift every eight weeks.

Technician: Conducted mac and service work for customer base. Work on Nortel equipment including switches from the Option 11 to Option 81c and CS1000, Call Pilot, Symposium/Call Center, OTM/TM, Mini Carrier and Fiber Remotes, Norstar and BCMs. Worked at several hospitals and law firms including Faulkner Hospital, Lowell General Hospital, North Shore Medical Center and Bingham McCutchen. Worked patiently with the customer and end user to complete the job seamlessly. Fill in for NOC tech as needed. Complete site surveys for installations and potential customers. Responsibilities include an on-call shift every seven weeks.

Assistant Director, Telecommunications: Coordinated with academic, business and student population to ensure telecom needs were handled professionally, efficiently and properly. Served as primary telecom technician for Nortel Option 81PBX and Meridian Mail voice mail. Supervised 1 full time technician, various student workers and telecom billing staff. Assumed director’s responsibilities when needed.