John Dobrinski Email & Phone Number

Littleton, CO, US

Denver, Colorado, United States

• Responsible for handling incoming video conference reservations via phone or email, monitoring and performing checks of various site equipment, and Audio/Visual troubleshooting.
• Taking phone calls or emails from customers and creating reservations.
• Assisting the setup of video conferences and troubleshooting any issues that may occurwith telepresence hardware.
• Monitoring equipment of 70+ sites (12 currently) using the Remote EquipmentMonitoring (R.E.M.) program and performing weekly site checks of video conferencingequipment for reporting purposes.
• Incident Management via ServiceSnow – Creating/Assigning tickets for various teamswithin Delphi and Aptiv for telepresence repair and major/minor outages.
• Rotating weekend On-Call support.

Centennial, Colorado, United States

• Responsible for Social Media support via Twitter and Facebook for Pearson’s Social Media Account in collaboration with Pearson’s marketing team. Technical Support Specialist team member that was responsible for.
• Developed training materials on how to use Sprinklr and document tickets for newemployees, other departments within, and third-party vendor employees overseas.
• Managed tickets created in Oracle’s RightNow program and document ticket numberswithin Sprinklr for auditing purposes.
• Contributed to the vast collection of knowledgebase articles on Pearson’s Supportwebsite.
• Maintained a Lead Technician type role for overseas/vendor agents. Delegated issues tothem as well as providing assistance with any questions they might have via HipChat.
• Used of MS Office and Google Docs/Sheets for additional internal documentation,communication, training materials, and continuing projects.

Johnson City, New York, United States

• Vital role in keeping close observations of critical hospital IT systems, providing internal technicalsupport, and executing payroll for all employees.
• Monitored vital systems of hospital via Siemens Monitoring software and notified SystemsAnalysts of any critical errors or issues if basic troubleshooting did not resolve issue.
• Issue identification, prioritization, tracking and resolution management for inter-office technicalsupport. Such issues included monitor, keyboard, mouse, and printer hardware troubleshooting.
• Ran daily executions for the mainframe. Such executions included daily printouts (for delivery),payroll, and other financial/accounting reporting for various departments within the hospital.

Bachelor Of Arts - Ba, Computer Science

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