● Provided PMO support for a top ten American bank’s global anti-money laundering practice managing quality control for High-Risk Customers and Further Investigations teams comprising 80+ and 150+ investigators, respectively.● Utilized Excel and Access to analyze weekly samples of investigators' work, ensuring compliance with regulatory standards for client deliverables, and communicated key findings to 11 pod leads resulting in a 10% increase in average QC scores.● Effectively navigated client and third-party audit feedback, promptly integrating findings to facilitate continuous improvement and prevent late SAR filings.