Regional Operations Manager
CurrentResponsible for data and reporting accuracy of any data related to field operations including task dataResponsible for the production and analysis of monthly and quarterly metrics decksResponsible for the creation and upkeep of Salesforce.com reports and dashboardsWork internally and with other groups to create, streamline and document workflowEnsure that Salesforce.com development is done so that workflow and process are alignedEnsure that actual costs are in line with… Show more Responsible for data and reporting accuracy of any data related to field operations including task dataResponsible for the production and analysis of monthly and quarterly metrics decksResponsible for the creation and upkeep of Salesforce.com reports and dashboardsWork internally and with other groups to create, streamline and document workflowEnsure that Salesforce.com development is done so that workflow and process are alignedEnsure that actual costs are in line with forecasted budget by sharp attention to all areas of spend – especially all head count related costsCreate the budget forecast twelve months in the futureEnsure that actuals are captured accurately are in line with the budgetExplain the budget and any variances actual to forecastApprove and coordinate all IT work necessary to enhance Salesforce to the betterment of Field OperationsWork with various other groups in the company to solve company-wide issuesResponsible for management of entire Zayo fleet vehicle program – including insurance, accidents, rentals, registrations and any other issues necessary to keep the vehicles in good condition and safely on the road.Oversee and manage the UL Puresafety platform which is used for basic and driver safety training as well as OSHA safety certification.Contribute to the ongoing expansion of Workforce Management as a way to increase Field Operations efficiencies. This includes the WFM team members as well as any systems and process development - Salesforce or otherwise.Manage a high achieving team as needed to successfully address all of the above listed responsibilities. Show less