• Manage Help Desk for 91 Sites and 1100+ Users • Google Workspace Admin• Strengthen inter-departmental relationships by improving communication and collaboration • Work to successfully lower software and equipment costs • Reduce initial response and resolution times • Develop documentation for training and support• Currently leading the transition to a new ticketing and support system

• Performed due diligence for acquisition• Led integration of company IT systems, processes, and assets into a 158-site company• Performed future site analysis for existing expansion projects

• Managed technology, IT, and site development for 9 clinics, 1 lab, and over 100 staff members• Introduced and managed multiple collaboration and communication platforms for leadership -> staff -> patients• Aligned and ensured successful implementation of company strategies with Executive Leadership and Financial Teams• Scored exceptionally well on 3rd party audits and risk analyses• Lowered IT cost per patient while limiting technology budget to <4% annual increase and contributing to an average 19% increase in annual revenue• Performed application analysis, migration, and implementation of EHR, groupware, telecom, MDM, and endpoint solutions• Asset management, budgeting, and cost analysis

• Network and low-voltage design, implementation management, estimating for 70+ dental clinics across the country• CE lecturing on evolving treatment room ergonomics with the emergence of mainstream digital imaging• Help Desk Management• Data storage and recovery