John Garibaldi Email & Phone Number

Brisbane, California, United States

Brisbane, CA

Burlingame, CA

• Managed full cycle Accounts Receivable in NetSuite
• Performed bank deposits and lock box deposits, processed credit card payments
• Created customer invoices and posted AR payments to customer accounts, created credit memos
• Performed collections including contacted past due customers and created statements, ran AR Aging Reports
• Reconciled discrepancies between invoicing and payments; responded to customer billing inquires
• Prepared journal entries and maintained customer AR files

Mountain View, CA

• Managed $5 million custom printed postage stamp e-commerce operation
• Supervised production and fulfillment/shipping of up to 1200 online orders daily; reviewed/approved orders
• Managed relationships, production and fulfillment for numerous corporate partnerships including Minted.com, Shutterfly, Tiny Prints and Wedding Paper Divas; managed key performance indicators (KPIs) within service.
• Created billings for corporate partner accounts, managed collections, processed credit memos and responded to customer billing inquires and discrepancies
• Functioned as the deal desk for special and non-standard orders; provided price quotes to customers
• Worked with businesses (B2B) and individuals (B2C) through the entire order process from quote to cash

Redwood City, CA

Created and developed successful niche market e-commerce website; nationwide provider of custom printed tank tops, t shirts and sweatshirts. Success was achieved through implementing SEO and PPC online campaigns.

Redwood City, CA

• Managed all aspects of printing business operations, including: daily operations, retail showroom, office, administration, customer service, sales, order processing, purchasing, vendor relations, inventory management.
• Performed Accounts Receivable functions, including: order entry, preparing billings, mailing invoices, posting customer payments, cash applications, processing credit card payments, banking, balancing daily receipts.
• Handled Accounts Payable duties, including: setting up vendors, entering vendor invoices, processing vendor payments and performing check runs
• Preformed sales tax reporting, payroll processing, records management, journal entries, reconciliations, and preparation and analysis of Financial Statements
• Worked with corporations, small businesses and individuals to produce custom printed products through the entire order process from quote to cash
• Led staff, including: recruited, hired, trained, and managed up to 10 individuals who performed customer service, sales, artwork preparation, production, fulfillment and shipping; coordinated staff meetings and company.

San Francisco, CA 94403

• Operated full service offset and letterpress printing company; including design, pre-press, production, and bindery; printed various materials including business stationery, marketing collaterals and other materials
• Produced custom printed products utilizing various printing processes: spot color, four color process, letterpress, embossing, foil stamping, die cutting, finishing and bindery
• Worked with customers and processed orders for custom printed materials, created artwork, provided artwork proofs to customers and obtained approvals; managed sales orders and prepared billings
• Performed all aspects of business management, including: customer service, sales, press operator, production manager, purchasing and accounting
• Directed marketing efforts; responsible for lead generation and customer acquisition

Brisbane, CA

• Managed SEO and marketing-related programs
• Analyzed metrics for banner ads and online campaign performance to calculate ROI
• Trained internal teams on SEO practices, including how to develop content to yield greater search results
• Co-developed search 2.0 technology in conjunction with members of the engineering team to provide more relevant search results, improving customer experience and conversion rate