John Chamboullides Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Charlotte, North Carolina, Us

• Manage WinMagic SecureDoc Enterprise Encryption on 90,000+ Workstations• Manage Remote Control via BeyondTrust (formerly Bomgar)• Maintain application up-time on Windows Server 2012 R2, 2016, 2019• Integrate platforms with Active Directory role-based permissions• Manage multiple databases on SQL Server Management Studio• Maintain SLA's for Incident Management via ServiceNow• Manage vendor/client relationships for Enterprise products & services• Provide and review Analytics and Reports for Workstation & Server data• Review & Mitigate Encryption data in regards to Data Loss Prevention• Provide direction and documentation for Tier 1, Tier 2 and Tier 3 support• Help influence and implement Enterprise application purchases• 24/7 On-Call Support

Charlotte, North Carolina, Us

• Manage Microsoft Security Patches via Ivanti EndPoint Manager (LANDESK Management Suite)• Manage Software Distribution to endpoints• Manage Remote Control via Ivanti EndPoint Manager• Manage Ivanti Cloud for the Enterprise• Manage Nexthink End-User Analytics for the Enterprise• Manage Ivanti Xtraction Dashboards for the Enterprise• Manage ITAM Asset Management solution via Ivanti (Asset Central / Ivanti Cloud)• Manage WinMagic SecureDoc Enterprise Encryption for Workstations• Manage AirWatch / Mobile Device Management (MDM)• Implement Group Policy changes throughout the Enterprise• Formerly managed LANDESK Service Desk Change Control Management• Maintain application up-time on Linux CentOS & Windows 2008 R2, 2012 R2 & 2016• Working knowledge of ServiceNow• 24/7 On-Call Rotation

Charlotte, North Carolina, Us

• Created a System-wide Knowledge Base accessible to all of Information Systems• Provided technical configuration, installation, maintenance and support for all networked hardware and software. Developed and maintained installation and operational policies.• Designed, configured, installed, implemented, and supported projects ranging from small to large• Supported analytical, technical and problem resolution services along with training support for hundreds of applications and thousands of associates• Formerly managed BMC Service Desk Express (SDE)• Formerly managed Absolute Computrace• HDI Desktop Analyst of the Year Regional Winner

Charlotte, North Carolina, Us

• Provide courteous, effective IT support, 24/7/365, to a client base of approximately 30,000 Advocate Health Care technology users at all Advocate facilities as well as remote clients, vendors and other IS staff• Establish and maintain positive client relationships, follow defined call handling techniques and ensure client satisfaction/survey goals are met• Contribute to the growth of the department’s knowledge-base by continually seeking out information regarding new and existing applications, products and services offered by Information Systems

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Coppell, Tx, Us

• Responsible for over 1,000 employees around the country while staffed at the Help Desk, and was also the only IT presence staffed in an office of 50+ employees• Responsible for new hires and creating all of their system access through applications such as Exchange Management Console, Active Directory, Lync, Cisco phones and more• Imaged machines via a NIC / Gigabit / Iomega setup all through LANDesk and prepared desktops & laptops for shipment once the imaging process was complete• Patched appropriate cables on the data room switches as new hires were assigned their designated cubes and also installed the office network printers on employee’s computers

Woonsocket, Rhode Island, Us

Perform essential administrative and labor management duties in order to ensure efficient day-to-day store operations. Administrative duties as a manager included:• Filing paper work, budgeting payroll, ordering products and store supplies, analyzing sales numbers• Labor management duties included interviewing candidates, training new hires, creating employee schedules, monitoring team performance and coaching team members• Performed customer service duties, such as greeting customers, providing assistance, and completing transactions.• Ensured employees followed all safety and loss prevention guidelines as outlined by the corporate offices.

Associate'S Degree, Computer & Local Area Network Technician

Fine/Studio Arts, General