John Chamboullides Email & Phone Number

Chicago, IL, US

Charlotte, North Carolina, US

• Manage WinMagic SecureDoc Enterprise Encryption on 90,000+ Workstations
• Manage Remote Control via BeyondTrust (formerly Bomgar)
• Maintain application up-time on Windows Server 2012 R2, 2016, 2019
• Integrate platforms with Active Directory role-based permissions
• Manage multiple databases on SQL Server Management Studio
• Maintain SLA's for Incident Management via ServiceNow

Charlotte, North Carolina, US

• Manage Microsoft Security Patches via Ivanti EndPoint Manager (LANDESK Management Suite)
• Manage Software Distribution to endpoints
• Manage Remote Control via Ivanti EndPoint Manager
• Manage Ivanti Cloud for the Enterprise
• Manage Nexthink End-User Analytics for the Enterprise
• Manage Ivanti Xtraction Dashboards for the Enterprise

Charlotte, North Carolina, US

• Created a System-wide Knowledge Base accessible to all of Information Systems
• Provided technical configuration, installation, maintenance and support for all networked hardware and software. Developed and maintained installation and operational policies.
• Designed, configured, installed, implemented, and supported projects ranging from small to large
• Supported analytical, technical and problem resolution services along with training support for hundreds of applications and thousands of associates
• Formerly managed BMC Service Desk Express (SDE)
• Formerly managed Absolute Computrace

Charlotte, North Carolina, US

• Provide courteous, effective IT support, 24/7/365, to a client base of approximately 30,000 Advocate Health Care technology users at all Advocate facilities as well as remote clients, vendors and other IS staff
• Establish and maintain positive client relationships, follow defined call handling techniques and ensure client satisfaction/survey goals are met
• Contribute to the growth of the department’s knowledge-base by continually seeking out information regarding new and existing applications, products and services offered by Information Systems

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Coppell, TX, US

• Responsible for over 1,000 employees around the country while staffed at the Help Desk, and was also the only IT presence staffed in an office of 50+ employees
• Responsible for new hires and creating all of their system access through applications such as Exchange Management Console, Active Directory, Lync, Cisco phones and more
• Imaged machines via a NIC / Gigabit / Iomega setup all through LANDesk and prepared desktops & laptops for shipment once the imaging process was complete
• Patched appropriate cables on the data room switches as new hires were assigned their designated cubes and also installed the office network printers on employee’s computers

Woonsocket, Rhode Island, US

• Perform essential administrative and labor management duties in order to ensure efficient day-to-day store operations. Administrative duties as a manager included:
• Filing paper work, budgeting payroll, ordering products and store supplies, analyzing sales numbers
• Labor management duties included interviewing candidates, training new hires, creating employee schedules, monitoring team performance and coaching team members
• Performed customer service duties, such as greeting customers, providing assistance, and completing transactions.
• Ensured employees followed all safety and loss prevention guidelines as outlined by the corporate offices.

Associate'S Degree, Computer & Local Area Network Technician

Fine/Studio Arts, General