Director
CurrentOwn Business Role Greener Gardens is an independent lawncare provider, based in Nottingham. Our vision is to provide a quality customer experience differentiating by adding value versus our competitors. We enjoy a high annual customer retention. This is delivered through pro active management of a small team of staff, embracing technology to maximise stakeholder return and customer focus. In our business we strive to improve the delivery of customer service, I have actively been involved in the development of an โonlineโ call data manager programme which has improved the accuracy of customer data management, pricing consistency, cash flow and cost analysis. All aimed at simplifying data recording for operatives, improving management data and improving the customer experience.Greener Gardens has grown significantly through attention to detail, high service levels and honesty. We don't always get it right but we do try very hard to. We renovate neglected lawns, program bespoke recommendations for healthy lawns year round.Associate RoleIn an associate role I have worked delivering training packages for B&Q and Halfords store teams and consumer garden shows such as Harrogate and Malvern Flower Shows and BBC Gardeners WorldIn both my corporate and self employment roles, I have understood the importance of the customer, whenever possible going the extra mile to deliver a positive outcome for both the customer and stakeholders.