John Ohlson Email & Phone Number

Dover, De, Us

Orlando, Florida, United States

Provided assistance to Advisor Services clients enrolled in Schwab’s Managed Account products. • Processed daily new account applications with supporting documentation, performed account maintenance and money movements.• Responded to escalations, service issues and operational questions received via Schwab’s MyQ system and by email and phone.• Interacted and communicated within a team environment, including cross-site partners, to resolve issues.• Actively facilitated in the on boarding of 3000+ accounts for a new investment advisor.

New York, New York, United States

Provided Investment Managers and their respective clients with a full range of front, middle and back office services, including executing trades, processing account service requests and ensuring appropriate documentation, generating reports and reconciling discrepancies, responding to client inquiries for fund/portfolio information, and acting as the point person for all client-related issues. Performed due diligence on all daily transactions to ensure that all portfolios are accurate and up to date. Simultaneously managed multiple ad hoc projects while driving key organizational initiatives. On-boarded, trained and integrated incoming Investment Advisors and Registered Agents on various technical and organizational resources as well as policies and procedures upon joining the firm. Maintained contact management systems with up to date key client information enabling effective relationship management.• On-boarded, audited and processed over 100+ accounts on behalf of an incoming Investment Advisor during a mass transfer into RMB’s books; transfers were processed effectively, and accurately within an expedited timeframe enabling seamless client service and account management. • Collaborated with the Chicago middle office team, operations associates, facilities management, technology and others to oversee RMB Capital’s physical expansion and operational readiness into the New York City market; responsibilities included arranging network connectivity and technical operations, designing floor plans and allocating physical space effectively to create synergies and enhance productivity, performing quality assurance testing of all equipment and arranging for local mobile services for 12 team members to ensure seamless integration enabling continuity in service to clients.• Provided hundreds of clients with a new fee based solution while communicating operational and fee changes during the shut down of a clearing partner in 2016.

New York, New York, United States

Oversaw and administered high net worth client and mutual fund portfolios on behalf of the chairman of the board and the CEO. Maintained direct relationships with major investors and marketed the proprietary Burnham Fund to clients. Supported the organization with various operational and client services activities including, but not limited to, addressing inquiries, reporting, administering personal trading, trade reconciliation and more. Acted as an intermediary and liaison between the clients, the trading desk, and middle and back office departments, to oversee and ensure proper execution of transactions. Supported marketing efforts by organizing logistics of team marketing events, and developing/maintaining marketing materials. Reconciled daily transactions and subsequently generate audit reports to ensure accuracy in settlements.

Bachelor Of Science, Dual Major - Marketing, Management; Minor - Economics

Activities and Societies: Student Government

Geology