Accountable for the first phase of HRI's Fundraising and Engagement transformation strategy. Strategic intent to move from an end-of-life legacy donor database to a next-generation SaaS solution enabling > greater transparency across organisational functions> process efficiency from decreased operational handoffs and greater automation> reduction in financial risk exposure> foundation for future philanthropic and commercialisation pipeline… Show more Accountable for the first phase of HRI's Fundraising and Engagement transformation strategy. Strategic intent to move from an end-of-life legacy donor database to a next-generation SaaS solution enabling > greater transparency across organisational functions> process efficiency from decreased operational handoffs and greater automation> reduction in financial risk exposure> foundation for future philanthropic and commercialisation pipeline management.Successfully deployed a CRM solution integrated with a legacy payment gateway, supplier acquisition and retention systems as well as one of the worlds Top 10 propensity modelling solutions for NFPs, https://dataro.io/. Responsibilities included * product portfolio definition aligned with strategic goals* RFP, vendor evaluation and selection* board business case approval (largest single operational technology investment)* contract negotiations* vendor management* data migration* executive to front-line stakeholder engagement* operational readiness and * implementation transition to operations establishment Show less

Accountable for the AU portfolio of Enterprise Systems (SAP, CRM, Quality management systems) and Clinical Services projects.

Responsible for delivery of a portfolio of operations enhancement initiatives across Network operations, Systems & Infrastructure and Field & Facilities teams. Provided optimisation support services and reporting/analytics capability for all of Operations. Added accountability in Sept 2019 for the Service Operations function covering monitoring, incident, change and problem management across Vocus network, infrastructure and facilities services.

Program Management responsibility for a portfolio of new voice products and the implementation of enhanced Voice Fraud Management capabilities

Responsible for PMO governance and delivery of a multi product portfolio of >50 projects in the automated fare collection, intelligent transportation systems, access, payment and passenger information display systems for the public transit industry. Led a team of more than 20 Program Managers, Project Managers, Business Analysts and PMO coordinators across EMEA, APAC and Americas managing projects ranging from $50k to in excess of $5m in size.

In this newly created role I decomposed the group strategy to build a program of work targeting improvements in sales effectiveness, improved global financial tracking, increased global collaboration, improved transparency and reduction in hardware supply chain lead times.

Contract Program Management role for Concept phase of national ERP replacement program

Responsible for establishing program of business rationalisation and technical integration work

Responsible for taking over a project within the Stronger Super Program of work. Project was under significant pressure in being behind schedule, experiencing uncontrolled scope variation and budget blow out. Worked with key stakeholders and senior executive to replan project objectives, bring scope under tight control, reforecast costs to complete and reschedule to complete project inside of 3 months.

Established PMO framework, built business engagement strategy & managed a portfolio of tactical & strategic projects supporting significant organisational growth for both online & traditional retailer.

Managed the IT delivery & business implementation of a number of group strategic projects for General Insurance portfolio within the Building Blocks initiative. Projects included new pricing engine into inter-mediated distribution model as well as the first opt in/out flood cover for domestic Home Insurance product in Australia.

Managed the business engagement, change, training & implementation streams for group strategic program of work implementing a new pricing model & system for a number of Suncorp domestic motor and home brands.

Established PMO structures & managed strategic project portfolio of online & data feeds enhancement projects. Delivered on time & under budget the final phase transition of systems & process to new offshore joint venture partner.

Delivered business planning & responsible for business requirements for core strategic technology platform replacement program for online and data feeds.

Mortgage Origination & Servicing Transformation program with outsource