John Christopher Santos Email & Phone Number

Dubai, United Arab Emirates

•Support in monitoring the Department’s yearly budget by analyzing the monthly G&A expenses and prepare Capex and Opex expense report as required. •Responsible in preparing electronic proposals in the system for Admin Dept. in line with the agreed budget and management approvals. •Responsible in preparing LPO related to Facilities, Corp. Travels, Courier Services, Government Licenses and Permits etc. •Support in overseeing department's ad-hoc projects within the timeline and prepare relevant documents such as NOC, Formal Letters, Govt. related forms and work permits prior to commence. •Monitoring the validity of company’s licenses, insurances, EHS certification and permit to avoid penalties and in compliance with JAFZA regulations. •Represent the regional office as H&S Ambassador, attending monthly safety council meetings to maintain the high level of safety to all employees and update reports. •Organize training for employees such as First Aid, Fire Fighting and other HSE trainings required in compliance with JAFZA regulations. •Perform H&S and Company Facility Induction to all new joiner employees and ensure the smooth on-boarding process as part of HR procedures, •Support the HR team for employees’ On-boarding and Off-boarding in preparation of building access cards activation and cancellation, desk allocation, coordination with IT team for office equipment. •Assist in preparing the Dept. policies, announcements and sending communication to all employees.•Support the Finance team in consolidation of invoices for any transactions related to G&A expenses in FM and Corp Travels. •Regularly follow up payments for the vendors, suppliers with the Finance team to avoid payment notice. •Support the company’s FM (CBRE) in relation to reporting of maintenance issues, fleet management coordination and execution. •Ensure all company Admin files including trade licenses, lease agreements, insurances, formal letters are properly maintained in database.

Dubai, United Arab Emirates

•Responsible in preparing electronic proposals in the system for Admin Department in line with the agreed budget and management approvals for capital expenses and operational expenses.•Responsible in preparing Local Purchase Orders in SAP system for the company vendors.•Support in overseeing the department’s ad-hoc projects as assigned. •Provide support and assistance to Department Head of Administration, Corporate Services and Finance in relation to any administrative tasks, travel and transportation arrangements, organizing events and trainings, general support to visitors and suppliers. •Organize meeting invitation, multiple conference meetings and booking of meeting rooms. •Prepare the department’s project progress report, monthly accrual and budget report.•Assist in preparing the Department’s policies and announcements by sending communication to all employees.•Support the HR team for employees’ On boarding and Off boarding, H&S Induction, preparation of building access cards activation and cancellation, desk allocation, coordination with IT team for office equipment, generate time sheet, application of gate passes and exit clearance.•Responsible in submitting the monthly payroll deductions of employees’ mobile charges.•Support the Finance team in consolidation of tax invoices for any transactions related to Facilities Management and Corporate Travels. •Support the department in processing the company’s licenses, insurances, government permits and prepare formal letters and NOCs. •Regularly follow up payments for the vendors, internal and external suppliers with the Finance team.•Support the company’s external Facilities Management in relation to maintenance, coordination and execution. •Support and process business travel expense claims.•Ensure the filing and collecting of invoices, receipts, contracts, and formal letters for Administration record.•Manage cash payments for the canteen vouchers and monthly submission to Finance Department.

Dubai, United Arab Emirates

•Assist in managing and maintaining the company’s Real Estate portfolio and other completed projects focusing on leasing, property and facilities management. •Responsible in leasing the company’s properties, preparation of contracts, closing transactions, reporting and compliance, property advertisement and assessing real estate market conditions. •Regularly conduct extensive market research for real estate investment opportunities in Dubai and Abu Dhabi.•Prepare PowerPoint presentation/proposal on possible investment opportunities for Senior Management’s review and approval. •Prepare written correspondence related to property valuations, site inspections and company’s projects. •In-charge of the monthly and ad-hoc reports submitted directly to CEO’s Office. •Assist the Investment Director to monitor the Investment Department’s revenue and costs on a timely basis and prepare the reports. •Assist in processing the payments for Apartments utilities, maintenance charges, receiving invoices, rent collections and other payments from the tenants. •Coordinate with FM Team and third party FM companies to process the tenant’s maintenance request and ensure the maintenance issues has been rectified. •Establish a good relationship between the owner and the tenants.•Coordinate with external parties such as suppliers (for procurement), clients, stakeholders, real estate companies and property developers on behalf of the Investment Department. •Conduct the final snagging of villas with the contractor, sub-contractor and site inspector and prepare all related documents and requirements for the property handover. •Prepare and process the Property Insurance of the company’s projects. •Maintain the tenants’ database, files and update records on a timely basis. •Coordinate all activities related to the Document Control procedure including technical and commercial correspondence. •Perform all other administrative tasks required by the department.

Abu Dhabi, United Arab Emirates

•Convert leads and phone inquiries to property viewing, leases and closed deals. •Assist potential clients, show vacant apartments and building amenities, explain rental rates, lease terms and process the rental applications. •Negotiating a lease with the landlord based on the real estate market rates. •Establish a good relationship with the property owner and potential clients. •Preparing necessary legal documents to close the deal and when an agreement has been made between the two parties. •Assist clients in securing legal documentation from government entities relating to leasing.•Support the Finance Department and landlord in collecting the rental payment, security deposit, agency fees from the client and issue official receipts. •Maintain an up-to-date information of all properties based on the real estate market, availability and rental rates. •Assist existing tenants with maintenance requests and other property services and requirements.•Promote properties through advertisements, open houses, and participation in listing services. •Achieved the monthly target for the company’s growth and revenue.

Abu Dhabi, United Arab Emirates

•Generation of sales leads. Involve in anything from product development, marketing strategies, negotiating and closing deals with priority, existing and potential clients. •Make cold calls and develop prospective clients. •Meet and greet clients before Public Course Training commence. •Actively secure bookings for Public Courses in any regions as per client list. •Represent the company in a professional manner when dealing with priority clients face to face and over the phone. •Follow up quotations, purchase orders and support the Finance Department in receiving the payments and issuing invoices. •Monitor and analyze training feedback from delegates and work with quality department on how to improve customer satisfaction. •Liaise with Administration and Quality Department to ensure that all courses are run smoothly and efficiently. •Assist the Business Development Department in marketing the public courses by preparing, checking and distribution of flyers via email, sending brochures/calendar as appropriate to relevant clients. •Identify and secure new clients and other business opportunities.•Support the Sales Managers with any administrative tasks relating to business development activities.•Monitor the activities of the competition to identify trends in the market. •Arrange meetings for the General Manager and Sales Manager with the clients for In-Company training programs. •Proof reads Post-Training Reports of Public and In-Company courses to ensure high quality of delivered training. •Prepare Training Materials, Feedback Forms and complete Course Statistics Report for Public Courses.•Book accommodation for Trainers and arranging hotel venues for public courses. •Assist the Office Manager in screening the CV of applicants and scheduling of interview. •Update daily income board, weekly reports, course costing such as hotel expenses and miscellaneous. •Prepare LPO for hotel venues, filing invoices and assist in petty cash handling.

Abu Dhabi, United Arab Emirates

•Provide fast, efficient and competent service to property owners, residents and clients in dealing with maintenance issues and facilities management. •Handling complaints as per priority (normal, urgent and emergency) and ensures that complaints are resolved the soonest time.•Coordinate with third party FM companies and ensure the maintenance issues has been rectified. •Ensure that all job cards are closed within the required timeline. •Prepare daily, weekly and monthly maintenance report for all the residential communities of Aldar. •Maintaining the tenant and owner information, files and updating the record in the database. •Assist the Sales and Leasing Department in queries of the clients regarding buying and leasing. •Identify cross-sell opportunities for all the properties of Aldar. •Assist in any community services. •Gathering feedback from property owners and tenants related to community issues by surveying through emails, phone and face to face.•Perform various administrative tasks required by the department.

Manila, Philippines

•Handles worldwide room reservation for InterContinental Hotels Group (InterContinental Hotels, Crowne Plaza, Holiday Inn, Stay Bridge Suites, Candle Wood Suites, Hotel Indigo) •Liaise between guests and hotels •Resolve guest issues in room reservations and other travel needs to ensure satisfaction. •Generate revenue for Central Reservations Office of IHG Manila. •Securing Sales, Answer queries about the hotel information and benefits, finding a right hotel for the guests that suit their needs.•Up-selling and cross-selling a range of hotel products and services such as car rentals, tour packages and amenities.

Savona, Liguria, Italy