John Cross Email & Phone Number

San Francisco, California, United States

Technical lead, principal software engineer, and engineering manager overseeing NPSP/Service Cloud implementationsOverseeing all technical/operational infrastructure in support of philanthropic fundraising, ticket sale commerce, asset geolocation, and demographic data visualization

Oakland, CA

Head of architectural design, hardware integration, and application development for prototype IoT devices. Our team specializes in developing firmware for 8-bit AVR micro-controllers, and custom software for embedded/cloud-connected systems running on x86/ARM-compatible platforms.

San Francisco

Managing compensation/incentive strategy, operations, and administration.Principal Salesforce.com solution architect, and Apex developer for Sales/Service Cloud implementations. Managing business process automation, middleware integration, and executive reporting. Lead Python developer for business systems implementations and Amazon Redshift back-end data.

San Francisco Bay Area

• Managing enterprise-wide CRM systems architecture strategy, profit/loss forecasting, middleware integration, and executive reporting. Principal Salesforce.com solution architect, and Apex development lead for Sales.
• Rollout of integrated Salesforce workflow email process and infrastructure reducing customer support cycle-time by 14%
• Working on a three-person team to develop patented technology to automate insurance quoting on mobile devices
• Development of custom Salesforce.com object architecture and Apex Trigger to calculate advanced revenue forecasts and enable a headcount reduction of 1 FTE in Sales Operations

San Francisco Bay Area

• Managing Amazon Web Services-hosted PHP/MySQL/Mongo DB technology stack, specializing in 3rd party systems integration, enterprise reporting, and data visualization. Concurrently serving as the technical architect and.
• Development and rollout of automated financial reporting suite enabling a headcount reduction of 1 Accounting FTE
• On-time/on-budget delivery of a custom Salesforce.com implementation supporting sales, customer support, marketing, and finance
• Supporting member of the team tasked with leading the organization through a successful PCI compliance security audit

San Francisco Bay Area

• Managing enterprise-wide hardware inventory, procurement, customs receiving, and quality assurance. Concurrently serving as Microsoft Dynamics GP administrator, Salesforce.com admin/developer for Sales Cloud and.
• Restructuring data synchronization configuration to reduce downtime of Microsoft Dynamics GP installation by 70%
• Introducing semi-automated web-based purchase order forms that yielded an administrative cycle-time reduction of 10%

San Francisco Bay Area

• Managing a team of 40+ analysts, project managers, copywriters, designers, and customer support representatives overseeing enterprise-wide fulfillment of a portfolio of subscription-based online services. Key.
• Serving as chief business analyst for revenue and cost reporting supporting due diligence for a successful Series B round of funding
• Reducing new-hire onboarding time by 20% by introducing a restructured recruiting process, standardized workflows, and dynamic training materials supported by an internal wiki knowledge base

San Francisco Bay Area

• Managing approximately 20 analysts and customer service representatives in a seed-stage startup fulfilling subscription-based online services. Key achievements include:
• Instituting standardized procedural guidelines for a first-of-its-kind software-as-a-service yielding a 15% cycle-time reduction
• Developing a first-generation consumer revenue and labor cost model in support of a successful Series A round of funding

Greater Detroit Area

• Managing procurement negotiations and sourcing of $148 million in Hydraulic Suspension System Assemblies, $39 million in Leaf Spring Assemblies, and $2 million in Polymer Debris Shields. Key achievements include:
• Competitively bidding key supply contracts to successfully reach a 2.5% year-over-year component cost reduction target

Greater Detroit Area

• Rotational training program specializing in global automotive OEM supply chain management; consisting of developmental assignments in the Procurement & Supply organization including production purchasing of over $150.
• Exterior Body Hardware Buyer (Aug. '05 - Aug. '06)DaimlerChrysler Headquarters - Auburn Hills, MI
• Regional Integrated Logistics Center Analyst (Feb. '05 - Aug. '05)DaimlerChrysler Headquarters - Auburn Hills, MI
• Chassis Assembly Production Control Supervisor (Oct. '04 - Feb. '05)Jefferson North Assembly Plant - Detroit, MI
• Electrical & Electronics Buyer (April '04 - Oct. '04)DaimlerChrysler Headquarters - Auburn Hills, MI
• Material Control Supervisor (July '03 - April '04)Toledo Precision Machining Plant - Perrysburg, OH

• Central Michigan University School of Business, Mt. Pleasant, MI
• Technical lab consultant for hands-on, SAP-based logistical transaction training both in classroom and in one-on-one sessions for faculty
• Development of case study materials and coursework for the SAP R/3 Sales & Distribution module in the Fall 2002 and Spring 2003 academic terms

Mount Pleasant, MI

• University Recreation at Central Michigan University, Mt. Pleasant, MI
• Design and development lead for the production launch of the University Recreation Homepage - www.sac.cmich.edu utilizing Microsoft Visual Studio, Adobe Photoshop, Java, and JavaScript
• Interfaced with non-technical personnel to manage content definition and develop customized advertising solutions to maximize awareness of event programming and drive patron revenue

• Central Michigan University School of Business, Mt. Pleasant, MI
• Served as a technical resource to lab users to diagnose all SAP-related inquiries and recommend solutions on the fly to maintain system “up-time” and maximize patron productivity.

Greater Detroit Area

• Summer intern in the Executive Staff and Supplier Support organization specializing in database engineering & web design. Notable accomplishments included:
• Project lead for the design, development, and launch of the Business Operating System and Executive Staff & Supplier Support Websites at http://intranet.daimlerchrysler.com.
• Project lead for the design, development, and implementation of custom database system designed to enable greater visibility of key performance metrics associated with specfic morale-building initiatives in the.
• Facilitated a successful ISO2000 Audit in 2002 through extensive revision of Standard Work Instruction documentation in the DaimlerChrysler Business Operating System Database

• IT Department at Michigan Technological University, Houghton, MI
• Graphical User Interface coding and design for the production launch of the Transfer Credit Equivalency System at http://www.admissions.mtu.edu/ and the Online Photo Roster System at http://www.mtu.edu/facultystaff/.
• Graphical User Interface coding and design for the production launch of the Y2K On-line Compliance Checklist System and the Online Course Proposal System for the MTU.Net Intranet utilizing Microsoft ASP, HTML.