John Knight Email & Phone Number

Massachusetts, United States

Natick, Massachusetts, United States

Exeter, RI

• Supervision and mentoring of staff
• Responsible for Major Incident Management, Service Improvement Planning, and delivery of client entitlements
• Identify opportunities for team trainings, improvements, and proves implementation, championing these efforts within the team.
• Align with SDM leadership to define team strategies and achieve measurable organizational goals.
• Manage account portfolio for each SDM within the team.
• Provide guidance on analyzation of trends… Show more

Exeter, Rhode Island, United States

• Act as trusted client advocate for all work being performed for assigned client(s)
• Work with the delivery teams to ensure that services are performed in a manner consistent with contractual obligations
• Primary interface for assigned client(s) regarding work prioritization, escalations, reporting needs
• Works with the Executive Partners to review client(s) contracts and suggest enhancements designed to improve service
• Liaises with Project Managers as needed to appropriately… Show more Act as trusted client advocate for all work being performed for assigned client(s)
• Liaises with Project Managers as needed to appropriately oversee project handover through the Operational Readiness Review (ORR) process through ‘go-live’. Obtains high customer satisfaction during ‘launch’ of new or.

Warwick, RI

• Act as trusted client advocate for all work being performed for assigned client(s)
• Work with the delivery teams to ensure that services are performed in a manner consistent with contractual obligations
• Primary interface for assigned client(s) regarding work prioritization, escalations, reporting needs
• Works with the Executive Partners to review client(s) contracts and suggest enhancements designed to improve service
• Liaises with Project Managers as needed to… Show more
• Liaises with Project Managers as needed to appropriately oversee project handover through the Operational Readiness Review (ORR) process through ‘go-live’. Obtains high customer satisfaction during ‘launch’ of new or.

Warwick, RI

Atrion is People – People empowered to fuse business and technology. We are all about “Unbreakable Relationships” and providing the “Ultimate Experience” whether that is the experience our employees feel in the workplace or our relationships with our clients. We are all about excellence!

Cranston, RI

• Supported System Infrastructure including Windows Server 2008, Active Directory, RSA, VMWareo Performed AD Health Assessment and Remediated Issues Found Resolved Unreferenced Domain Controllers Optimized Group.
• Supported System Infrastructure including Windows Server 2008, Active Directory, RSA, VMWareo Performed AD Health Assessment and Remediated Issues Found Resolved Unreferenced Domain Controllers Optimized Group.
• Supported Application Back-End Processeso Implement System Monitoring (Service Up/Down, Disk Space, Etc)o Deployed New Windows Services For Custom Applicationso Utilized SQL to support custom applicationso Implemented.
• Implemented Change Control and Separation of Duties Show less

San Jose, CA (worked remotely)

• Technical Consultant
• Supported ITIM Implementation for large pharmaceutical company
• Documented system architecture, process/business flows
• Identified implementation gaps
• Performed Windows Administrative Functions to support Data Center Migration
• Performed Data Analysis/Consolidation of multiple CMDB sources

Pawtucket, RI

• Project Planning for new project initiatives
• Managed small technical staff.
• Supported Windows Infrastructure as a member of Wintel Support Team
• Evaluated/Installed/Implemented Security Software including: o IBM Tivoli Identity Manager o RSA SecurID o NetIQ Security Manager o Active Directory 2000-2003 o AD Group Policies o NTFS Security
• Implemented ERP Security for Movex
• Maintained and streamlined Cognos Security