John Clark Email & Phone Number

Dallas, TX, US

For over four generations, Star Companies has continued to deliver customers the best in luxury home entertainment, appliances, flooring, networking solutions, leather seating, automation, and more. Whether customers are remodeling their entertainment space, updating their kitchen, or transforming an outdoor living space – Star Companies offers the.

Plano, Texas, US

• Primal Health (DBA Primal Labs) is a middle-market holding company with various subsidiary companies trading in multiple sectors. Offering global e-commerce fulfillment services, including CPG contract manufacturing.
• Reorganized and implemented inbound and outbound call center processes to improve customer service, customer experience, cost management, utilization, and call routing, managing 5000 calls per day within SLAs OKRs, and.
• Designed fulfillment processes to maximize order fulfillment from 2000 monthly orders to 260,000. Increasing efficiency by 70% while maintaining a 99%+ accuracy rate. Using RF Scanner technology, process improvement on.

West Palm Beach, FL, US

• A leading provider and administrator to the Commercial Sign & Lighting Industry offering Service Maintenance and Extended Service Contracts. The programs cover parts and labor or just labor only for up to 10 years from.
• Managed procurement of supplies/materials, production, and installations of LED, masonry signs, and monuments.
• Provided design, site survey, permitting, and maintenance on all projects and tracking.

Sherman Oaks, CA, US

• Prior Reach Local (Now Porch.com) is a free, do-it-for-me local buying service where you can book & buy local services—reported to COO.
• Managed all aspects of call center operations, client/customer, and contractor support while creating a new online SaaS app for managing appointments, estimating, billing, and payment. Through multiple product sprints.
• Recruited, trained, and deployed 200+ contractors for home services and property managers in 13 verticals and 6 MSAs in the first 6 months of hire. e.g., HVAC, electricians, plumbers,

Dallas, Texas, US

• Flooring Vendor for Fannie Mae. Responsible for over 60% of all REO Government owned properties, encompassing 17 states, 240 contractors, and 2000+ homes a month. Reported to Owner
• Led 240+ contractors in 17 States with 20K+ flooring installations for largest REO company nationwide.
• Created and implemented all operational processes and procedures while ensuring compliance with all federal, state, and local guidelines. Including estimation, bid, job management, completion, and inspection.

• Formerly Service Lane, Third-party Administrator for Property and Casualty insurance carriers focused on reducing claim values for insurance-backed repairs through consolidated buying power. Reported to CEO.
• Oversaw pilot program with Farmers Insurance, the 3rd largest P&C carrier, resulting in significant cost savings and 45% improvement in customer service. Growing firm from $0 to $15M run-rate in less than 1 year.
• Presented competencies to large insurance carriers detailing cost and quality improvements, resulting in agreements with 6 of the Top 25 U.S. carriers, including State Farm, Nationwide, Met-Life and Liberty Mutual.

Jersey City, NJ, US

• Second largest tax preparation service company in the United States, with over 5,400 franchised and company-owned offices. Reported to CEO.
• Credited for opening 650 locations in 3 years, growing company-owned stores from 100 to 752.
• Led a team of 8500+ to 3 consecutive years of revenue and profit growth.

Miami, Florida, US

• One of the nation's leading retailers and resellers of technology products and services, with 229 CompUSA Superstores in over 90 major metropolitan markets across the United States.
• SENIOR DIRECTOR OF STORE OPERATIONS Promoted to corporate position to develop and implement chain-wide company initiatives to increase profits, market share, and customer satisfaction. Challenged to integrate 100.
• REGIONAL MANAGER Led 11 stores across California, Nevada, and Alaska. Accountable for a $650M budget for 8 different business units per store. Led over 1200 team members, including 17 direct reports.
• GENERAL MANAGER Opened 3 new stores. Led the Rockville, MD store to the # 1 retail store in the company at $70M.