John Clark Email & Phone Number

Creating innovative ways to interact with customers through all channels (web, app, retail and call center), to provide the best experience to them, with the aim of digitalize processes and promote self managed solutions, that will bring additional revenues and cost savings.

Being part of the Innovation Operations & Strategy team I was in charge of finding new opportunities between the different Business Units that PolicyBazaar has and the internal innovation projects. Helping the projects into the internal innovation funnel, to develop use cases that could prove that there was a real opportunity to be launched as a real product. Defining and planning the engagement strategy for the stakeholders of the projects.

Work across different departments of the companyFocusing on research & analysis of data for Capital Markets department.

Execution of Data Mining projects in Indian Banks and Saving Banks, developing strategic client segmentations and churn, cross and up-selling modelsDefinition of marketing and commercial strategies based on client data analysis.Definition of Commercial Planning and its implementation to sales force through campaign managementLogical designing of Marketing Data Marts to support the Customer Relationship Management model

Developed sound skills in statistical analysis, spreadsheet and database modelling, as well as research skills using News Services such as Dow Jones Interactive and Reuters Business Briefing Implemented the RAROC methodology in an Indian Commercial Bank, being responsible of developing the Medium Sized Companies Rating Tool and the calculations of LGD for the entire bank portfolio

Assisting Managing Director in several functions (logistics, business appointments, accounting, database management)

Master'S Degree, Mba

Bachelor'S Degree, Industrial Engineering