Achievements: First Week- Created Observability dashboard in Splunk for Contact Center issue detection.- Identified Event Codes to use and validated them- Documented and created SPL to get metrics by workstation- Validated SPL to insure accuracy, used lookup to make dashboard easily maintainable- Created Dashboard. Key Responsibilities:• Data Analysis & Visualization:o Assess and analyze data from APIs and observability platforms to extract actionable insights.o Develop and maintain dashboards using PowerBI to present complex data in a clear, visual format.o Conduct data manipulation, ETL processes, and create scripts for data extraction and transformation.• Storytelling & Presentation:o Create compelling data narratives and presentations that clearly communicate findings and recommendations to stakeholders.o Translate technical data into business insights to support decision-making processes.o Lead discussions with leaders and stakeholders, ensuring clarity and understanding of data-driven recommendations.• Data Management & Governance:o Contribute to the establishment and improvement of data management and governance standards.o Address gaps in data governance practices and develop solutions to enhance data quality and compliance.• Tools & Technologies:o Utilize PowerBI for the majority of presentations and dashboard creation.o Apply knowledge of Splunk and Dynatrace for observability and monitoring purposes.o Collaborate with team members to optimize the use of these tools and improve overall system observability.• Continuous Improvement:o Drive efforts in API rationalization and compliance with governance standards.o Identify opportunities for cost savings and operational efficiency through data-driven insights.o Stay current with industry trends and best practices in data analytics and observability.

Senior Technical IT Capacity Analyst acting as the System Analyst and Lead for the team at GM Financial, pivotal in optimizing resource allocation across global platforms. A FinOps Practitioner, expert in data management and analysis, driving continuous improvements in reporting and forecasting. Developed robust capacity management systems, streamlining issue tracking and resolution through cross-functional collaboration.• Increased resource allocation efficiency by 70% across high-stakes platforms, reducing downtime from days to hours and saving an estimated $2.5 million annually.• Established comprehensive observability platform, reducing risks by 99% and enhancing data-driven de-cision-making, resulting in a 15% reduction in overall cloud spend.• Developed 54 data pipelines and thousands of dashboards, reducing capacity-related incidents by 99% and performance-related incidents by 50%, while enabling real-time cost allocation.• Deployed Capacity Management Information System (CMIS) for 2,300+ servers, reducing incident count by 80%, tripling work capacity, and providing granular cost visibility across business units.• Streamlined capacity issue tracking, reducing review time from 1 month to 1 week through collaboration with 100+ teams.• Spearheaded RPA platform migration to Azure cloud, creating resource sizing recommendations and auto-scaling rules, resulting in a 25% reduction in operational expenses.• Engineered integration between internal systems and Apptio, providing utilization metrics for all re-sources, enhancing cost management visibility and enabling data-driven financial decisions.• Implemented advanced resource tagging and monitoring strategies, improving cost allocation accuracy by 20% and enabling precise chargeback models to business units.

Led implementation and support of XTCM platform solutions for government and healthcare clients. Managed entire project lifecycles from requirements gathering to post-implementation support, ensuring optimal solutions through stakeholder collaboration and robust release management.• Led complex XTCM implementations for 3 major clients, navigating intricate business rules and compli-ance requirements. • Managed project lifecycles, collaborating with 15-25 stakeholders and an offshore team of 25 developers. • Designed & deployed 100+ document workflows and recurring automatic data loads, eliminating backlogs and introducing self-service scanning. • Achieved successful MMIS project implementation, affecting millions of users, reducing costs by 25%, and increasing claim processing speed by 15%. • Streamlined solution design process, integrating gap analysis, requirements documentation, and stake-holder approval to ensure optimal outcomes. • Oversaw integration testing, user acceptance testing, and post-deployment support, ensuring smooth tran-sition and operation of new systems. • Managed physical server environment design and implementation, including network topology creation and mail server administration. • Implemented robust release management and process oversight, ensuring timely and successful deploy-ments.Technologies Used: SFTP Publish Subscribe Data Load System [Proprietary], Flat File ETL Loads [BizTalk], Visual Studio Project Management, Jira Project Management, SharePoint Document Repository, Microsoft Project & Visio

As a Senior Business Analyst, spearheaded the design and development of customized solutions for capturing and reporting student information to state data warehouse systems. Led project design teams for large system development efforts, focusing on data validation and accountability. Managed remote development resources and ensured timely resolution of customer and internal quality control issues.• Designed and developed custom student information reporting solutions for 180+ schools and 150,000+ students in Florida, ensuring accurate, compliant data submission and state funding eligibility.• Developed robust data validation system for accountability reporting, significantly reducing errors and improving data quality.• Managed remote team in India, coordinated testing, and resolved customer issues, achieving near-zero defect rate in production.• Led project design for large-scale systems and supervised support wind-down during company closure, ensuring smooth transition for clients.Technologies Used: Visual Studio Team System—Project Management, SQL Server Management Studio, SQL Development, XML, XPath, XSL, & XSLT

Designed and developed data extracts and imports to facilitate accurate and dependable transfer of student in-formation between school districts and state data warehouse systems. Collaborated with State Departments of Education to ensure smooth ETL processes, maintained existing data extracts, and supported deployed district users. Developed validation tests to guarantee data quality and compliance with state business rules.• Programmed data processes for 300+ schools across 12 states, serving over 200,000+ students, ensuring accurate student information transfer and compliance with state rules.• Developed ETL processes and validation tests, guaranteeing data quality and adherence to state and local audit requirements for 2 large-scale Student Information Systems.• Collaborated with State Departments of Education, maintained smooth ETL operations, and provided district user support, achieving 100% accuracy as demanded by state DOEs.Technologies Used: Visual Studio, C, C++, Python, Java, XML, Simple MAPI, Extended MAPI

Oversaw business operations, ensuring top-quality auto repair services, and maintaining high customer satisfaction.• Managed day-to-day operations, including scheduling, inventory management, and customer service, ensuring smooth and efficient functioning of the auto repair shop.• Developed and implemented strategies to improve operational efficiency, resulting in a 20% increase in productivity and a 15% reduction in turnaround times.• Conducted thorough vehicle diagnostics and provided simple explanations of repair needs to customers, building trust and long-term relationships.• Implemented a comprehensive quality control process, reducing comebacks and warranty issues.• Managed inventory levels and established relationships with reliable parts suppliers, ensuring timely availability of necessary components and optimizing costs.• Oversaw financial management, including budgeting, pricing strategies, and cash flow management.• Maintained accurate records of repairs, maintenance, and customer interactions.

Responsible for overseeing the daily operations of the gas station, ensuring excellent customer service, and maintaining a safe and clean environment. Key responsibilities and achievements include:• Managed gas station operations.• Supervised, trained, and motivated a team of 8-10 employees, fostering a positive work environment focused on delivering exceptional customer service.• Implemented and enforced safety protocols and procedures, ensuring compliance with company policies and regulations.• Conducted regular station inspections to maintain cleanliness, functionality, and overall appearance.• Oversaw convenience store inventory management, including product selection, and display optimization to maximize sales.• Maintained prepared sales reports and reconciled cash receipts with bank deposits.• Coordinated with maintenance teams to schedule and oversee repairs and upgrades to fuel pumps, equipment, and facilities.• Collaborated with district management to implement promotional campaigns, sales strategies, and customer loyalty programs to drive business growth.

Responsible for overseeing the setup, execution, and breakdown of various events held at Aztec Center on the San Diego State University campus. • Led a team of 5-10 setup crew members, coordinating tasks and ensuring efficient and timely completion of event setups and teardowns.• Interpreted event layouts, diagrams, and specifications to set up staging, lighting, sound systems, and other necessary equipment.• Conducted pre-event inspections to verify that setups met safety standards, fire codes, and accessibility requirements.• Trained and mentored setup crew members, promoting teamwork, safety, and attention to detail to maintain high standards of service.• Coordinated with multiple departments, including catering, audio-visual, and facilities management, to ensure seamless integration of services for each event.• Demonstrated flexibility and problem-solving skills to adapt to last-minute changes and resolve unexpected challenges during event setups and executions.