John Ash Email & Phone Number

Point, TX, US

• Achievements: First Week- Created Observability dashboard in Splunk for Contact Center issue detection.- Identified Event Codes to use and validated them- Documented and created SPL to get metrics by workstation.
• Data Analysis & Visualization:o Assess and analyze data from APIs and observability platforms to extract actionable insights.o Develop and maintain dashboards using PowerBI to present complex data in a clear, visual.
• Storytelling & Presentation:o Create compelling data narratives and presentations that clearly communicate findings and recommendations to stakeholders.o Translate technical data into business insights to support.
• Data Management & Governance:o Contribute to the establishment and improvement of data management and governance standards.o Address gaps in data governance practices and develop solutions to enhance data quality and.
• Tools & Technologies:o Utilize PowerBI for the majority of presentations and dashboard creation.o Apply knowledge of Splunk and Dynatrace for observability and monitoring purposes.o Collaborate with team members to.
• Continuous Improvement:o Drive efforts in API rationalization and compliance with governance standards.o Identify opportunities for cost savings and operational efficiency through data-driven insights.o Stay current.

Arlington TX

• Senior Technical IT Capacity Analyst acting as the System Analyst and Lead for the team at GM Financial, pivotal in optimizing resource allocation across global platforms. A FinOps Practitioner, expert in data.
• Increased resource allocation efficiency by 70% across high-stakes platforms, reducing downtime from days to hours and saving an estimated $2.5 million annually.
• Established comprehensive observability platform, reducing risks by 99% and enhancing data-driven de-cision-making, resulting in a 15% reduction in overall cloud spend.
• Developed 54 data pipelines and thousands of dashboards, reducing capacity-related incidents by 99% and performance-related incidents by 50%, while enabling real-time cost allocation.
• Deployed Capacity Management Information System (CMIS) for 2,300+ servers, reducing incident count by 80%, tripling work capacity, and providing granular cost visibility across business units.
• Streamlined capacity issue tracking, reducing review time from 1 month to 1 week through collaboration with 100+ teams.

Greater Seattle Area

• Led implementation and support of XTCM platform solutions for government and healthcare clients. Managed entire project lifecycles from requirements gathering to post-implementation support, ensuring optimal solutions.
• Led complex XTCM implementations for 3 major clients, navigating intricate business rules and compli-ance requirements.
• Managed project lifecycles, collaborating with 15-25 stakeholders and an offshore team of 25 developers.
• Designed & deployed 100+ document workflows and recurring automatic data loads, eliminating backlogs and introducing self-service scanning.
• Achieved successful MMIS project implementation, affecting millions of users, reducing costs by 25%, and increasing claim processing speed by 15%.
• Streamlined solution design process, integrating gap analysis, requirements documentation, and stake-holder approval to ensure optimal outcomes.

Bellevue, WA

• As a Senior Business Analyst, spearheaded the design and development of customized solutions for capturing and reporting student information to state data warehouse systems. Led project design teams for large system.
• Designed and developed custom student information reporting solutions for 180+ schools and 150,000+ students in Florida, ensuring accurate, compliant data submission and state funding eligibility.
• Developed robust data validation system for accountability reporting, significantly reducing errors and improving data quality.
• Managed remote team in India, coordinated testing, and resolved customer issues, achieving near-zero defect rate in production.
• Led project design for large-scale systems and supervised support wind-down during company closure, ensuring smooth transition for clients.Technologies Used: Visual Studio Team System—Project Management, SQL Server.

• Designed and developed data extracts and imports to facilitate accurate and dependable transfer of student in-formation between school districts and state data warehouse systems. Collaborated with State Departments of.
• Programmed data processes for 300+ schools across 12 states, serving over 200,000+ students, ensuring accurate student information transfer and compliance with state rules.
• Developed ETL processes and validation tests, guaranteeing data quality and adherence to state and local audit requirements for 2 large-scale Student Information Systems.
• Collaborated with State Departments of Education, maintained smooth ETL operations, and provided district user support, achieving 100% accuracy as demanded by state DOEs.Technologies Used: Visual Studio, C, C++.

San Bernardino, CA

• Oversaw business operations, ensuring top-quality auto repair services, and maintaining high customer satisfaction.
• Managed day-to-day operations, including scheduling, inventory management, and customer service, ensuring smooth and efficient functioning of the auto repair shop.
• Developed and implemented strategies to improve operational efficiency, resulting in a 20% increase in productivity and a 15% reduction in turnaround times.
• Conducted thorough vehicle diagnostics and provided simple explanations of repair needs to customers, building trust and long-term relationships.
• Implemented a comprehensive quality control process, reducing comebacks and warranty issues.
• Managed inventory levels and established relationships with reliable parts suppliers, ensuring timely availability of necessary components and optimizing costs.

Greater San Diego Area

• Responsible for overseeing the daily operations of the gas station, ensuring excellent customer service, and maintaining a safe and clean environment. Key responsibilities and achievements include:
• Managed gas station operations.
• Supervised, trained, and motivated a team of 8-10 employees, fostering a positive work environment focused on delivering exceptional customer service.
• Implemented and enforced safety protocols and procedures, ensuring compliance with company policies and regulations.
• Conducted regular station inspections to maintain cleanliness, functionality, and overall appearance.
• Oversaw convenience store inventory management, including product selection, and display optimization to maximize sales.

Greater San Diego Area

• Responsible for overseeing the setup, execution, and breakdown of various events held at Aztec Center on the San Diego State University campus.
• Led a team of 5-10 setup crew members, coordinating tasks and ensuring efficient and timely completion of event setups and teardowns.
• Interpreted event layouts, diagrams, and specifications to set up staging, lighting, sound systems, and other necessary equipment.
• Conducted pre-event inspections to verify that setups met safety standards, fire codes, and accessibility requirements.
• Trained and mentored setup crew members, promoting teamwork, safety, and attention to detail to maintain high standards of service.
• Coordinated with multiple departments, including catering, audio-visual, and facilities management, to ensure seamless integration of services for each event.

2008, Ba & Bs, Software Engineering/Mathematics, Evergreen Does Not Give Traditional Grades, Only Narrative Evaluations.

Completed an academic program in Critical` Ethical, and Statistical reasoning called "Thinking Straight" Completed an academic program.

2004, Aa, Liberal Arts / Mathematics

Education record